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Error trying to get a H3000 demo

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#1
Doug Di Franco
Joined: May 22 2019
Posts: 4

Error trying to get a H3000 demo

May 22, 2019 - 11:01 am

I get an error because of a problem depositing H3000 to my iLok account. I don't have the issue if I try another plug in. What could be the cause?

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Eventide Staff
cbevan
Joined: May 14 2018
Posts: 15
May 22, 2019 - 11:17 am

Hello Doug. Can you please detail what the error message is and where in the process you are encountering it?

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Doug Di Franco
Joined: May 22 2019
Posts: 4
May 22, 2019 - 11:18 am

Never mind, I see I got a demo on my iLok in 2014 but I never used it so I'm out of luck.

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Doug Di Franco
Joined: May 22 2019
Posts: 4
May 22, 2019 - 11:21 am

Hi,

It says "A general error occurred depositing the plugin license to your account.  Now, after checking my iLok manager I see that I requested a demo in 2014, however I never activated it.

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Doug Di Franco
Joined: May 22 2019
Posts: 4
May 22, 2019 - 12:50 pm

All sorted out, thanks to a quick reply from support. Many thanks!

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Eventide Staff
cbevan
Joined: May 14 2018
Posts: 15
May 22, 2019 - 12:56 pm

Glad we were able to get it all sorted out. Thanks for letting us know of a potential issue!