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Blackhole "License is missing its Dbinfo"

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manuriga
Joined: Jul 1 2019
Posts: 4

Blackhole "License is missing its Dbinfo"

manuriga
June 06, 2020 - 08:04 pm

Blackhole gave me suddenly today "License is missing its Dbinfo

and i needed to use my second "activation"  

 

why ?

 

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 942
tlongabaugh
June 08, 2020 - 10:52 am

Hi, sorry about the issue. Could you try installing the latest iLok License Manager (www.ilok.com), and then restarting your computer, to see if it solves your issue?

-Tom

manuriga
Joined: Jul 1 2019
Posts: 4
manuriga
June 09, 2020 - 08:31 am

tlongabaugh wrote:

Hi, sorry about the issue. Could you try installing the latest iLok License Manager (www.ilok.com), and then restarting your computer, to see if it solves your issue?

-Tom

 

hi Tom, as i said i could reactivate but with a second activation... without clear reasons .   now i lost a possible 2nd activation.

 

 

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 942
tlongabaugh
June 09, 2020 - 10:42 am

Hi, understood but please confirm that you tried what I suggested. You could also try opening iLok License Manager, deactivating both license activations, and then reactivating.

If that doesn't solve your issue, email support@eventide.com with your iLok account name and we can reset your license so you get both activations back.

manuriga
Joined: Jul 1 2019
Posts: 4
manuriga
June 29, 2020 - 06:32 am

tlongabaugh wrote:

Hi, understood but please confirm that you tried what I suggested. You could also try opening iLok License Manager, deactivating both license activations, and then reactivating.

If that doesn't solve your issue, email support@eventide.com with your iLok account name and we can reset your license so you get both activations back.

 

i still have issues,  i will report back  will install again blackhole. and will send email to get my activations back

manuriga
Joined: Jul 1 2019
Posts: 4
manuriga
June 29, 2020 - 09:05 am

seems fixed for now by reinstalling both ilok manager as the plugins,  thanks for the help

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 942
tlongabaugh
June 29, 2020 - 02:21 pm

Ok, great!