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jamieh
Joined: Dec 3 2015
Posts: 1

Cannot access Pendualate after clicking on registration link

jamieh
September 01, 2020 - 08:11 am

Purchased the giveaway Pendualate at JRR shop and after receiving the link, it takes me to a page that says I need to contact support.

Maybe it's too early for access?

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Eventide Staff
nsanchez
Joined: Jan 31 2008
Posts: 34
nsanchez
September 01, 2020 - 08:12 am

jamieh wrote:

Purchased the giveaway Pendualate at JRR shop and after receiving the link, it takes me to a page that says I need to contact support.

Maybe it's too early for access?

Product just went live at 8 am EST. https://www.eventideaudio.com/promo/pendulate

DaveNJ
Joined: Jan 22 2019
Posts: 2
DaveNJ
September 01, 2020 - 08:41 am

The disk image which gets downloaded on Mac "can't be recognized"

DaveNJ
Joined: Jan 22 2019
Posts: 2
DaveNJ
September 01, 2020 - 08:43 am

On my Mac, the downloaded disk image gives an "image not recognized" error when trying to open it...

enkaytee
Joined: Sep 1 2020
Posts: 1
enkaytee
September 01, 2020 - 08:52 am

Both the Mac and Windows downloads are 0kb - no content to install...

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Eventide Staff
nsanchez
Joined: Jan 31 2008
Posts: 34
nsanchez
September 01, 2020 - 08:58 am

Sorry everyone - the installer is wrong. We're working on it. 

nsanchez's picture
Eventide Staff
nsanchez
Joined: Jan 31 2008
Posts: 34
nsanchez
September 01, 2020 - 09:21 am

Pendulate installers have been fixed. You can download it now from https://www.eventideaudio.com/promo/pendulate

Sorry again for the inconvenience. 

lgmab
Joined: Sep 2 2016
Posts: 3
lgmab
September 01, 2020 - 10:24 am

The PC version is being blocked by defender, says it has a virus that can harm computer.

lgmab
Joined: Sep 2 2016
Posts: 3
lgmab
September 01, 2020 - 10:25 am

The PC version is being blocked by defender, says it has a virus that can harm computer.

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Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 1015
DGillespie
September 01, 2020 - 10:40 am

lgmab wrote:

The PC version is being blocked by defender, says it has a virus that can harm computer.

 

Hi Igmab,

I'm sorry that you're having this problem. Rest assured there is no virus, Defender has become very aggressive with showing false positives recently.  I will submit the file to Microsoft so that they can fix it.  Can you send me any additional information about what you're seeing?  Is it the .dll, or the installer?  What does it think it found?

Thanks,
Dan

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Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 1015
DGillespie
September 01, 2020 - 10:55 am

lgmab wrote:

The PC version is being blocked by defender, says it has a virus that can harm computer.

On the other hand if this is what you're seeing, you simply need to hit "More Info..." and install it.

 

RBI Recording
Joined: Sep 3 2020
Posts: 2
RBI Recording
September 03, 2020 - 04:06 am

I'm getting the same as Igmab.

The PC version is being blocked by defender, says it has a virus that can harm computer.

When I click on More Info, and then click on Run Anyway, Windows tells me it can not run it.  That's as far as I can go  with it.  I've tried multiple times.  I'm using Windows 10 64 bit.

RBI Recording
Joined: Sep 3 2020
Posts: 2
RBI Recording
September 03, 2020 - 04:07 am

I'm getting the same as Igmab.

The PC version is being blocked by defender, says it has a virus that can harm computer.

When I click on More Info, and then click on Run Anyway, Windows tells me it can not run it.  That's as far as I can go  with it.  I've tried multiple times.  I'm using Windows 10 64 bit.

bioxeed
Joined: Sep 3 2020
Posts: 1
bioxeed
September 03, 2020 - 05:47 am

lgmab wrote:

The PC version is being blocked by defender, says it has a virus that can harm computer.

 

I also had this problem after downloading it.  Opened it up in visual studio code and it turns out it was the manual for Pendulate.  I'm guessing the windows link is still pointed at the wrong thing.

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Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 1015
DGillespie
September 03, 2020 - 09:32 am

Something went wrong on the webpage, we're trying to work and what and fix it at the moment.

Sorry for the inconvenience,

Dan

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Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 1015
DGillespie
September 03, 2020 - 09:37 am

Should be fixed now.

Sorry,
Dan

lgmab
Joined: Sep 2 2016
Posts: 3
lgmab
September 03, 2020 - 11:29 am

HI Dan, Sorry , I just tried and it still is being blocked.

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 1015
DGillespie
September 03, 2020 - 11:45 am

Hi Igmab,

You need to click on More Info... and choose Run.  The installer is signed, but it's a new certificate and it takes a little while before it starts working.

Dan