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jgoldbach's picture
Eventide Staff
jgoldbach
Joined: Jan 12 2015
Posts: 68

Installing & Authorizing Eventide Plug-ins

(Eventide Staff)
September 08, 2016 - 03:45 pm

We've put together a guide to help you with the process of installing and authorizing Eventide plug-ins. We hope you find it helpful. 

Installing & Authorizing Eventide Plug-ins

Contact support if you need additional assistance.

adekanon
Joined: Nov 24 2016
Posts: 2

But where can I find my

November 25, 2016 - 01:37 am

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

gkellum's picture
Eventide Staff
gkellum
Joined: Mar 2 2011
Posts: 2169

adekanon wrote:

November 25, 2016 - 09:09 am

adekanon wrote:

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

If you bought the plugin on eventideaudio.com, you do receive everything immediately after payment, but sales that go through eventidestore.com are processed by our front office and therefore aren't immediate.  Yesterday was Thanksgiving holiday, but orders from yesterday should be processed today.  So, you should get an email with the serial number and license key today.  Our apologies for the wait.

 

adekanon
Joined: Nov 24 2016
Posts: 2

Thank you for the information

November 25, 2016 - 09:45 am

Thank you for the information and i already see that you were off yesterday.

Till i receive my purchased serials i will have fun with the demos.

ana
Joined: Sep 19 2017
Posts: 1

plugin

September 19, 2017 - 06:38 pm

hi i just get the free Equivocate ,cant authorise it says dont have email license 

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 960

Hi Ana,

September 20, 2017 - 09:47 am

Hi Ana,

Can you copy a picture of the error you're getting and send it to us?

Thanks,
Dan

kurtlibmusic
Joined: Sep 20 2017
Posts: 1

I recently downloaded free

September 20, 2017 - 02:30 pm

I recently downloaded free version of EQuivocate.  I authorized in iLok but there does not seem to a way to register plugin at Eventide. 

First, I cannot find the plugin listed in the dropdown of products to authorize and second, even if it was in the drop down, I don't have any serial number/key information.  I did not recieve any emails from Eventide after I signed up for download.  It looks as though the plugin works in ProTools, but don't I need to register product at Eventide?

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 960

kurtlibmusic wrote:

September 20, 2017 - 04:05 pm

kurtlibmusic wrote:

I recently downloaded free version of EQuivocate.  I authorized in iLok but there does not seem to a way to register plugin at Eventide. 

First, I cannot find the plugin listed in the dropdown of products to authorize and second, even if it was in the drop down, I don't have any serial number/key information.  I did not recieve any emails from Eventide after I signed up for download.  It looks as though the plugin works in ProTools, but don't I need to register product at Eventide?

Hi Kurt,

Because we expected a large volume of people trying it, we didn't give it a serial number, so you don't need to register it on eventide.com.  As long as you have the license in your iLok account, you'll still be able to participate in any upgrades.  The email probably ended up in your junk folder, which you can go fish out.  

Thanks,
Dan

Phased
Joined: Sep 24 2017
Posts: 1

Equivocate offline ?

September 25, 2017 - 11:29 am

Hi I have created ilok account and downloaded license manager, now planning to download Equivocate I understand no ilok dongle is necessary, but I read you have to authorise the plug in , in license manager.Does this mean your computer has to be connected to the internet all and every time Equivocate is used.? 

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 960

Hi Phased,

September 25, 2017 - 05:07 pm

Hi Phased,

No, your computer only needs to be connected to the internet when you authorize it.

Dan

fruktas
Joined: Oct 25 2017
Posts: 4

Hello i bought, Quadravox

January 28, 2018 - 07:54 am

Hello i bought, Quadravox Native plug-in.  but I did not receive the license number . Or do not know how to find it.

 

gkellum's picture
Eventide Staff
gkellum
Joined: Mar 2 2011
Posts: 2169

fruktas wrote:

January 28, 2018 - 09:48 am

fruktas wrote:

Hello i bought, Quadravox Native plug-in.  but I did not receive the license number . Or do not know how to find it.

We register plugins to your Eventide account automatically when you purchase them.  I just looked up your account.  The Quadravox license is in your iLok account and in your Eventide account.  You'll see this for yourself if you go to My Products under My Account on our website.

We don't issue serial numbers for plugins that are purchased on our website, because there's no need for customers to go through the registration process.

minimatic
Joined: Mar 26 2018
Posts: 1

Ensemble Bundle

March 26, 2018 - 10:34 am

Hi all,

i've suscribed an Ensemble Bundle (year subscription) it's my 2nd year of use, eveyrthing's fine.
I was just wondering if i can register my products thru Eventideaudio (i didn't find any way for this)

And could Physion be added (at a certain preferred price) or would it be added in the future, to the Ensemble Bundle (even with a modified Bundle price) or not ?

thanks for your reply !

PH

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 581

minimatic wrote:

March 26, 2018 - 11:42 am

minimatic wrote:

Hi all,

i've suscribed an Ensemble Bundle (year subscription) it's my 2nd year of use, eveyrthing's fine.
I was just wondering if i can register my products thru Eventideaudio (i didn't find any way for this)

And could Physion be added (at a certain preferred price) or would it be added in the future, to the Ensemble Bundle (even with a modified Bundle price) or not ?

thanks for your reply !

PH

You do not need to register the Ensemble Bundle to your account.

Physion should already be in the Ensemble Bundle. Are you not seeing it in the Gobbler client?

djron_film
Joined: Jul 6 2018
Posts: 1

gkellum wrote:

July 07, 2018 - 09:22 am

gkellum wrote:

adekanon wrote:

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

If you bought the plugin on eventideaudio.com, you do receive everything immediately after payment, but sales that go through eventidestore.com are processed by our front office and therefore aren't immediate.  Yesterday was Thanksgiving holiday, but orders from yesterday should be processed today.  So, you should get an email with the serial number and license key today.  Our apologies for the wait.

 

unfortunatley this is still happeing over at Eventide. I still havent received my serial and licence and looks like no one cares that I spent my money on a Fri and apart from an email saying "we're on it", I'll have to wait until Monday before I even get a response. It might be an idea to put on your website "buy downloaded software from us on Fridays at your own discreation, as if you dont get a serial or licence from us immediately, you may have to wait until at least after the weekend for a response". At least this way your potential customers would have more respect for your honesty and they'd also still have their money and the option on where to spend it. #tuttuttut

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 960

djron_film wrote:

July 07, 2018 - 05:07 pm

djron_film wrote:

gkellum wrote:

adekanon wrote:

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

If you bought the plugin on eventideaudio.com, you do receive everything immediately after payment, but sales that go through eventidestore.com are processed by our front office and therefore aren't immediate.  Yesterday was Thanksgiving holiday, but orders from yesterday should be processed today.  So, you should get an email with the serial number and license key today.  Our apologies for the wait.

 

unfortunatley this is still happeing over at Eventide. I still havent received my serial and licence and looks like no one cares that I spent my money on a Fri and apart from an email saying "we're on it", I'll have to wait until Monday before I even get a response. It might be an idea to put on your website "buy downloaded software from us on Fridays at your own discreation, as if you dont get a serial or licence from us immediately, you may have to wait until at least after the weekend for a response". At least this way your potential customers would have more respect for your honesty and they'd also still have their money and the option on where to spend it. #tuttuttut

Hi djron_film,

I'm sorry you are having a problem.  We've actually changed both our plug-in purchasing system and store since this thread was active and I believe Greg's response is no longer true, you should have recieved an email with a serial number and license code?  Have you checked your spam folder to make sure it isn't there?

If you have and you don't see it, please either request a demo (https://www.eventideaudio.com/plugin_demo?product=Elevate%20Mastering%20...) to hold you over, or email your iLok account name do support (at) newfangledaudio.com and I can send you a temporary license until support gets back on Monday.

Dan