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nsanchez's picture
Eventide Staff
nsanchez
Joined: Jan 31 2008
Posts: 24

Installing & Authorizing Eventide Plug-ins

(Eventide Staff)
September 08, 2016 - 03:45 pm

We've put together a guide to help you with the process of installing and authorizing Eventide plug-ins. We hope you find it helpful. 

Installing & Authorizing Eventide Plug-ins

Contact support if you need additional assistance.

adekanon
Joined: Nov 24 2016
Posts: 2
November 25, 2016 - 01:37 am

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

gkellum's picture
gkellum
Joined: Mar 2 2011
Posts: 2280
November 25, 2016 - 09:09 am

adekanon wrote:

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

If you bought the plugin on eventideaudio.com, you do receive everything immediately after payment, but sales that go through eventidestore.com are processed by our front office and therefore aren't immediate.  Yesterday was Thanksgiving holiday, but orders from yesterday should be processed today.  So, you should get an email with the serial number and license key today.  Our apologies for the wait.

 

adekanon
Joined: Nov 24 2016
Posts: 2
November 25, 2016 - 09:45 am

Thank you for the information and i already see that you were off yesterday.

Till i receive my purchased serials i will have fun with the demos.

ana
Joined: Sep 19 2017
Posts: 1
September 19, 2017 - 06:38 pm

hi i just get the free Equivocate ,cant authorise it says dont have email license 

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 977
September 20, 2017 - 09:47 am

Hi Ana,

Can you copy a picture of the error you're getting and send it to us?

Thanks,
Dan

kurtlibmusic
Joined: Sep 20 2017
Posts: 1
September 20, 2017 - 02:30 pm

I recently downloaded free version of EQuivocate.  I authorized in iLok but there does not seem to a way to register plugin at Eventide. 

First, I cannot find the plugin listed in the dropdown of products to authorize and second, even if it was in the drop down, I don't have any serial number/key information.  I did not recieve any emails from Eventide after I signed up for download.  It looks as though the plugin works in ProTools, but don't I need to register product at Eventide?

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 977
September 20, 2017 - 04:05 pm

kurtlibmusic wrote:

I recently downloaded free version of EQuivocate.  I authorized in iLok but there does not seem to a way to register plugin at Eventide. 

First, I cannot find the plugin listed in the dropdown of products to authorize and second, even if it was in the drop down, I don't have any serial number/key information.  I did not recieve any emails from Eventide after I signed up for download.  It looks as though the plugin works in ProTools, but don't I need to register product at Eventide?

Hi Kurt,

Because we expected a large volume of people trying it, we didn't give it a serial number, so you don't need to register it on eventide.com.  As long as you have the license in your iLok account, you'll still be able to participate in any upgrades.  The email probably ended up in your junk folder, which you can go fish out.  

Thanks,
Dan

Phased
Joined: Sep 24 2017
Posts: 1
September 25, 2017 - 11:29 am

Hi I have created ilok account and downloaded license manager, now planning to download Equivocate I understand no ilok dongle is necessary, but I read you have to authorise the plug in , in license manager.Does this mean your computer has to be connected to the internet all and every time Equivocate is used.? 

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 977
September 25, 2017 - 05:07 pm

Hi Phased,

No, your computer only needs to be connected to the internet when you authorize it.

Dan

fruktas
Joined: Oct 25 2017
Posts: 4
January 28, 2018 - 07:54 am

Hello i bought, Quadravox Native plug-in.  but I did not receive the license number . Or do not know how to find it.

 

gkellum's picture
gkellum
Joined: Mar 2 2011
Posts: 2280
January 28, 2018 - 09:48 am

fruktas wrote:

Hello i bought, Quadravox Native plug-in.  but I did not receive the license number . Or do not know how to find it.

We register plugins to your Eventide account automatically when you purchase them.  I just looked up your account.  The Quadravox license is in your iLok account and in your Eventide account.  You'll see this for yourself if you go to My Products under My Account on our website.

We don't issue serial numbers for plugins that are purchased on our website, because there's no need for customers to go through the registration process.

minimatic
Joined: Mar 26 2018
Posts: 1
March 26, 2018 - 10:34 am

Hi all,

i've suscribed an Ensemble Bundle (year subscription) it's my 2nd year of use, eveyrthing's fine.
I was just wondering if i can register my products thru Eventideaudio (i didn't find any way for this)

And could Physion be added (at a certain preferred price) or would it be added in the future, to the Ensemble Bundle (even with a modified Bundle price) or not ?

thanks for your reply !

PH

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 747
March 26, 2018 - 11:42 am

minimatic wrote:

Hi all,

i've suscribed an Ensemble Bundle (year subscription) it's my 2nd year of use, eveyrthing's fine.
I was just wondering if i can register my products thru Eventideaudio (i didn't find any way for this)

And could Physion be added (at a certain preferred price) or would it be added in the future, to the Ensemble Bundle (even with a modified Bundle price) or not ?

thanks for your reply !

PH

You do not need to register the Ensemble Bundle to your account.

Physion should already be in the Ensemble Bundle. Are you not seeing it in the Gobbler client?

djron_film
Joined: Jul 6 2018
Posts: 1
July 07, 2018 - 09:22 am

gkellum wrote:

adekanon wrote:

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

If you bought the plugin on eventideaudio.com, you do receive everything immediately after payment, but sales that go through eventidestore.com are processed by our front office and therefore aren't immediate.  Yesterday was Thanksgiving holiday, but orders from yesterday should be processed today.  So, you should get an email with the serial number and license key today.  Our apologies for the wait.

 

unfortunatley this is still happeing over at Eventide. I still havent received my serial and licence and looks like no one cares that I spent my money on a Fri and apart from an email saying "we're on it", I'll have to wait until Monday before I even get a response. It might be an idea to put on your website "buy downloaded software from us on Fridays at your own discreation, as if you dont get a serial or licence from us immediately, you may have to wait until at least after the weekend for a response". At least this way your potential customers would have more respect for your honesty and they'd also still have their money and the option on where to spend it. #tuttuttut

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 977
July 07, 2018 - 05:07 pm

djron_film wrote:

gkellum wrote:

adekanon wrote:

But where can I find my serial and license? Are you sending that via email like all the other plugin producer on the market? Normally i get this immediately after payment. This is the first time i have to wait so long for a serial for a bought plugin. This is really frustrating!!!

If you bought the plugin on eventideaudio.com, you do receive everything immediately after payment, but sales that go through eventidestore.com are processed by our front office and therefore aren't immediate.  Yesterday was Thanksgiving holiday, but orders from yesterday should be processed today.  So, you should get an email with the serial number and license key today.  Our apologies for the wait.

 

unfortunatley this is still happeing over at Eventide. I still havent received my serial and licence and looks like no one cares that I spent my money on a Fri and apart from an email saying "we're on it", I'll have to wait until Monday before I even get a response. It might be an idea to put on your website "buy downloaded software from us on Fridays at your own discreation, as if you dont get a serial or licence from us immediately, you may have to wait until at least after the weekend for a response". At least this way your potential customers would have more respect for your honesty and they'd also still have their money and the option on where to spend it. #tuttuttut

Hi djron_film,

I'm sorry you are having a problem.  We've actually changed both our plug-in purchasing system and store since this thread was active and I believe Greg's response is no longer true, you should have recieved an email with a serial number and license code?  Have you checked your spam folder to make sure it isn't there?

If you have and you don't see it, please either request a demo (https://www.eventideaudio.com/plugin_demo?product=Elevate%20Mastering%20...) to hold you over, or email your iLok account name do support (at) newfangledaudio.com and I can send you a temporary license until support gets back on Monday.

Dan

richardhardin's picture
richardhardin
Joined: Mar 19 2017
Posts: 4
November 18, 2018 - 08:36 pm

It was hard work getting my two plugins to work,But it was worth it.they work on Ableton live 9 and 10.But they will not work on studio one of any version .........thanks.....my old Ass is having Fun now...............ha
........

richardhardin's picture
richardhardin
Joined: Mar 19 2017
Posts: 4
November 18, 2018 - 08:36 pm

It was hard work getting my two plugins to work,But it was worth it.they work on Ableton live 9 and 10.But they will not work on studio one of any version .........thanks.....my old Ass is having Fun now...............ha
........

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 747
November 19, 2018 - 04:40 am

richardhardin wrote:

It was hard work getting my two plugins to work,But it was worth it.they work on Ableton live 9 and 10.But they will not work on studio one of any version .........thanks.....my old Ass is having Fun now...............ha ........

Please tell us your OS, and version of Studio One. Also, what do you mean by "they will not work on studio one" - are they not showing up, are they crashing, something else?

Ammodawg
Joined: Sep 17 2016
Posts: 1
November 26, 2018 - 06:48 am

Howdy, and thanks ahead of time!

Weird thing, must be a Studio One problem? I have been struggling on and off for over a year to get them to load up and show up. ( I used to think patience was a virtue...)

Both show up as having used ONE activation within my iLok account, but they haven never shown up in my S1 DAW. Should I try another DAW? 

My patience died, I need some beautiful old-school style resolution, for my sanity's sake. 

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 747
November 26, 2018 - 11:57 am

Hi-

First off - please let us know what OS you are on, and what version of Studio One you are using? Is it the Pro version, or Prime or Artist? Prime and Artist cannot load 3rd-party plugins.

If you are using the Pro version:

Please make sure that you have the latest versions of UltraChannel and UltraReverb, and iLok license manager. You may also need to try resetting the blacklist in Studio One. To do so:

  1. Open Studio One, go to your VST preferences, and make sure "Scan at Startup" is checked.
  2. Also click "Reset Blacklist" in the VST preferences, and then restart Studio One.

Hope that helps.

-Tom

richardhardin's picture
richardhardin
Joined: Mar 19 2017
Posts: 4
November 27, 2018 - 12:47 pm
tlongabaugh wrote:

richardhardin wrote:

It was hard work getting my two plugins to work,But it was worth it.they work on Ableton live 9 and 10.But they will not work on studio one of any version .........thanks.....my old Ass is having Fun now...............ha ........

Please tell us your OS, and version of Studio One. Also, what do you mean by "they will not work on studio one" - are they not showing up, are they crashing, something else?

richardhardin's picture
richardhardin
Joined: Mar 19 2017
Posts: 4
November 27, 2018 - 12:52 pm

Thanks.....u answered my ? .....

adallons
Joined: Nov 29 2018
Posts: 1
November 29, 2018 - 08:58 am

The activation of these plug-ins is a horrible process.

I purchased Black Hole from Reverb.com. Reverb sent me an email with my Serial Number and link to download the plug-in.

I download the plug-in and it asks for my iLok account (which I've not logged into in years)

I log into iLok after going round and round to get my user/password. There is nothing in iLok about the Black Hole plugin. 
 

I follow the instructions on Reverb and come here to Eventide to create an account. Then when I go into register my plug-in, it tells me I need a license as well as a SN. Problem is I didn't receive a license and do not know how to obtain that.

This whole process is conveluted and horrible. Where am I going wrong here?

 

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 747
November 29, 2018 - 09:30 am

Sorry to hear that you are having such trouble.

The plugin license will only appear in your iLok account after you register it on our website. To register, you need the SN, as well as a license key. The license key is different from the iLok license. The license key will be 3 sets of 4 characters, something like XXXX- XXXX-XXXX. You should have recieved that as well as the SN in the email from Reverb.com. Once you enter both on our site, the license will be deposited in your iLok account.

If that is not the case and you didn't recieve a license key, please forward the email you recieved from Reverb.com to support@eventide.com, along with your iLok account name and Eventide account name, and we will get you sorted out.

-Tom

jeferson
Joined: Nov 28 2018
Posts: 1
November 29, 2018 - 11:25 am

Tenho problema para inserir numero de serie no ILOK, devido que aceita somente números e não letras, podem me ajudar ?

 

 

tlongabaugh's picture
Eventide Staff
tlongabaugh
Joined: May 29 2014
Posts: 747
November 29, 2018 - 12:48 pm

jeferson wrote:

Tenho problema para inserir numero de serie no ILOK, devido que aceita somente números e não letras, podem me ajudar ?

If you bought the plugin directly from us, you don't need to worry about entering a serial.

If you bought from a third party dealer, then the serial number is one that would have been emailed to you, along with a license key. This is the serial you enter on our website when registering a product, not the iLok serial.

-Tom

HernanMunoz
Joined: May 31 2015
Posts: 1
July 06, 2019 - 09:55 am

Hi.

My name is Hernán Muñoz, I buy the looper algorithm on 5/07 by Paypal with the account herysil2502@hotmail.com make the payment and do not download it, this message appears

“The given product 'com.eventide.h9.looper' already belongs to the given user” .

I would appreciate assistance in this problem.

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 402
July 08, 2019 - 11:32 am

HernanMunoz wrote:
this message appears “The given product 'com.eventide.h9.looper' already belongs to the given user”. I would appreciate assistance in this problem.

Could you provide a bit more info? How and where did you see that message?

Could you please try clicking "Sync algorithm with Eventide server" in the Settings page in H9 Control. Then you should be able to use the Looper algorithm.

raydetone
Joined: May 3 2017
Posts: 1
August 31, 2019 - 01:27 pm

I just purchased the QuadraVox. Where is my License Key etc.. you have my $$! Why do I not have an immediate license to register and

authorize?! iLok is not seeing it yet and neither is my Eventide Account at eventideaudio.com

Its 2019 , you should be directly tied to the eventidestore at this point or are your web designers inept? Am I supposed to keep track of every manufacturers nuances of where to buy their products ... I bought it now cause I have a client here now that wanted to use it. Its a bit frustrating.

Love the tee shirt you sent the last time i had the same issue but please resolve this!

nsanchez's picture
Eventide Staff
nsanchez
Joined: Jan 31 2008
Posts: 24
August 31, 2019 - 03:22 pm

raydetone wrote:

I just purchased the QuadraVox. Where is my License Key etc.. you have my $$! Why do I not have an immediate license to register and

authorize?! iLok is not seeing it yet and neither is my Eventide Account at eventideaudio.com

Its 2019 , you should be directly tied to the eventidestore at this point or are your web designers inept? Am I supposed to keep track of every manufacturers nuances of where to buy their products ... I bought it now cause I have a client here now that wanted to use it. Its a bit frustrating.

Love the tee shirt you sent the last time i had the same issue but please resolve this!

There was a problem with the server that issued licenses. This problem has been resolved and you should've recieved the email confirmation. If you did not receive it, please contact nsanchez@eventide.com with your order number and I'll be happy to send it to you.