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MAssive Pack 6 / H3000 Factory

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abc1mce2
Joined: Nov 21 2011
Posts: 4

MAssive Pack 6 / H3000 Factory

April 02, 2012 - 10:05 am

I had to do a complete re-install of my Windows7 hard drive.  I installed PT 10HD as I’ve done before than updated to PT HD10.0.1. I than installed the H3000 Factory as before, but this time when PT is loading the plugins I get an error about I’m missing the MSVCP70.dll.  I’ve tried several different things and nothing seems to work, the only thing I didn't try was to roll back to PT HD 10.0 than install the H3000 Factory.  I really can’t afford the Anthology II bundle so that’s not an option at this point so I really would like to get my H3000 Factory back up and running.  Any help would be greatly appreciated

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 977
April 02, 2012 - 08:50 pm

Hi abc1mce2,

This is a bizarre issue that I haven't heard of before.  Can you email support@eventide.com and I'll get in touch with you to work this out one on one?

Thanks,

Dan

abc1mce2
Joined: Nov 21 2011
Posts: 4
April 15, 2012 - 09:13 am

For anyone out there encounters the same problem with PT 10HD, we figured out that there is possibly a driver that once was included in PT 9HD (and prior releases) that's not included in PT 10HD at the moment. My OS (Windows7) had gotten corrupt beyond my knowledge or repair so I did a complete reinstall of  Windows7 which in turn I had to reinstall all of my once functioning programs. Of course since PT 10HD is the sh*t, I didn't install PT 9HD than install PT 10HD (as I had done with my previous working Windows7 rig) I went straight to PT 10HD. That's when the problem started and Mr. Dan Gillespie was able to recreate the problem at Eventide. The work around for me was simple since I have a valid PT 9HD license in my iLok account, uninstall PT 10HD first, install PT 9HD than reinstall PT 10HD. After this my system was up and running  with my H3000 Factory again. Mr. Gillespie at Eventide said their working on a permanent solution, but it'll probably require some assistance from Avid as well, but this is the present workaround.

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 977
April 18, 2012 - 10:46 am

Just an update,

What abc1mce2 says is correct.  We'll be updating the installers on our site to fix the problem, but if you run into the issue before the new installers go up please contact support@eventide.com

Thanks,

Dan

neilhester
Joined: Nov 8 2009
Posts: 67
August 08, 2012 - 01:21 pm

Hi Dan,
Unfortunately I am now experiencing this issue, how far away is the fix for this?
Many thanks
Neil Hester 

lifer
Joined: Sep 15 2008
Posts: 7
September 30, 2015 - 09:44 pm

Was this ever solved? I'm getting the same issue and it's driving me crazy? Can anyone enlighten me on what i can install/hack to get this working? I tried emailing Customer support but heard nothing.

Cheers

Stefan

abc1mce2
Joined: Nov 21 2011
Posts: 4
September 30, 2015 - 10:41 pm

Lifer wrote:

Was this ever solved? I'm getting the same issue and it's driving me crazy? Can anyone enlighten me on what i can install/hack to get this working? I tried emailing Customer support but heard nothing.

Cheers

Stefan

 

The work around is to install PT 9HD, install you Eventide TDM plugins, run PT 9HD once to ensure the plugins will load then uninstall PT 9HD (Pro Tools software only not the drivers, plugins, etc..) then install PT 10HD and everything should work fine. This worked for me 2 or 3 times and I don't believe Eventide is looking any further into a fix for this.

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 977
October 01, 2015 - 10:35 am

HI Guys,

 

Unfortunately, we're not able to rebuild the TDM plug-ins at this juncture.  We can, however, distribute the missing .dll as needed.  Just email support@eventide.com.

 

Dan