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4.0 update freezes up my Eclipse

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LVC
Joined: Mar 4 2008
Posts: 20

4.0 update freezes up my Eclipse

LVC
August 15, 2009 - 07:07 pm

Updated to 4.0 today

1) lost all of my presets

2) System freezes

I have to shut it down and restart it to keep on going.  It freezes up when i try to create/customize presets (since all of my old ones got deleted)

Already re-installed 2x and it keeps doing the same thing

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4598
nickrose
August 17, 2009 - 11:28 am

Sorry you are having problems. Since this is a Beta release, I would suggest that you consider going back to the previous full release (3.51).

Alternatively, if you are interested in spending time to work with us to resolve the problem, it would be helpful if you gave us more information. For example:

1) Did you clear setup as recommended after the update ? If not, do so.

2) What was your previous version ? If it was not 3.51, install 3.51 and then re-install 4.0.

3) What is the exact sequence of events from power-up to the freeze you mention ?

LVC
Joined: Mar 4 2008
Posts: 20
LVC
August 17, 2009 - 04:47 pm

1) Did you clear setup as recommended after the update ? If not, do so.  * Yes I did

2) What was your previous version ? If it was not 3.51, install 3.51 and then re-install 4.0. * 3.51

3) What is the exact sequence of events from power-up to the freeze you mention ?

first time it happened when I went into "Levels" and started putting in my original values (they got cleared out in in setup). I restarted the unit after the freeze and started to recreate a couple of patches I had before (reverb 8 and Reverb8/Vintage Delay) Loaded Reverb 8 (modified) and system froze. I reloaded 3.51 and everything worked fine --- no problems. I re-install 4.0 (cleared setup and internal RAM)  -- clicked on first patch "mute" to start and recreate my patches again --- same thing happened -- system froze.

Reinstalled 3.51 and have not had a problem since.

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4598
nickrose
August 17, 2009 - 05:12 pm

Thanks for your reply. Alas, no obvious explanation at this time as we cannot duplicate the problem. We'll keep on trying.

We will fix the various update issues for the next version, which will hopefully resolve your problem.

ddotmusic
Joined: Jun 12 2008
Posts: 6
ddotmusic
August 20, 2009 - 11:36 pm

I updated to 4.0 beta. The unit was fine for about a week or so, Came in this morning and powered up. I noticed that the screen was stuck on "loading program". Cycled power. Same result. Re-installed 4.0, powered up, same result, stuck in the fetal position. Very odd, considering that it was stable yesterday. I'll guess I'll try to "downdate" it back to 3.5.

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4598
nickrose
August 21, 2009 - 12:04 pm

Before "downgrading", try holding down the PROGRAM key at startup to blow away the loaded program.

Do you happen to remember the last program you loaded ?

ddotmusic
Joined: Jun 12 2008
Posts: 6
ddotmusic
September 06, 2009 - 08:02 pm

Dang, I downgraded before I read this. I'll give 4beta another try and use this procedure if it happens again. Thanks.