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H9000 Firmware 2.0 release InvalidSerialNumber

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ddv
Joined: Mar 3 2021
Posts: 3

H9000 Firmware 2.0 release InvalidSerialNumber

ddv
May 17, 2021 - 08:49 pm

Congratulations on the 2.0 release! When I tried to click "Updates" in Emote.app on MacOS (Catalina), I got the error:

Could not retrieve firmware release info. An error occurred parsing the update information from the Eventide server. Update information: '"InvalidSerialNumber"'.

Let me know if I should email support. Thanks!

ddv
Joined: Mar 3 2021
Posts: 3
ddv
May 17, 2021 - 08:58 pm

Looks like my H9000 didn’t know it’s own serial number (said “unknown”), but a reboot of the H9000 fixed that issue and I was able to upgrade to 2.0.0!

tbskoglund's picture
Eventide Staff
tbskoglund
Joined: Aug 28 2020
Posts: 132
tbskoglund
May 18, 2021 - 10:03 am

Sorry for your issue when updating but glad that you got it sorted. 

We hope you enjoy the 2.0 update!