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H9000 Freeze

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Last post
enable
Joined: Oct 20 2015
Posts: 14

H9000 Freeze

enable
June 11, 2020 - 11:57 am

I often have the problem that my H9000 freezes and then the emote software can't connect the H9000 anymore. 

 

I also use the H9000 as a soundcard at the same time and the device still works in the background. 

 

System info:
Mac OS 10.14..6

Andy idea?

Eventide Staff
jbamberg
Joined: Aug 22 2011
Posts: 215
jbamberg
June 11, 2020 - 12:52 pm

enable wrote:
I often have the problem that my H9000 freezes and then the emote software can't connect the H9000 anymore. 
 
I also use the H9000 as a soundcard at the same time and the device still works in the background. 
 
System info:
Mac OS 10.14..6

Andy idea?

If you right-click on the H9000 icon in the left hand pane of the Devices page of emote, you'll see "Download System Report".  Select that and it'll download a zipfile. Please send it to support@eventide.com and refer to this thread.  We'll take a look and see if there's anything amiss.