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Tom Slater
Joined: Sep 15 2015
Posts: 1

Unwanted distorion Eventide Eclipse

September 15, 2015 - 10:51 am

Hello,

I've just purchased and installed an Eclipse V4 and there is a lot of distortion even when the unit is in bypass mode.

I have checked the I/O levels for the analogue input and output I am using and the distortion is there even at low I/O levels.

 

I have tried resetting the unit by holding down 8 on startup but the distortion is still there.

 

Can anyone help? Thanks

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 3996

More information needed

September 15, 2015 - 10:59 am

You really give us no information, making it hard to help.

 

My guess is that it is one of the following, in order of likeliness:

1) You are using the low impedance XLR inputs, and your signal source is unable to drive them. If so, try the 1/4" jacks.

2) Whatever follows the Eclipse is being overloaded - try turning down the output.

3) (Least likely) there is a hardware fault in the Eclipse. If you think this is the case, contact your dealer or support@eventide.com

 

willcbanks
Joined: Apr 19 2017
Posts: 6

I have the same problem

November 25, 2017 - 12:38 am

I have the same problem

My input levels show -12db but the sound is completely distorted.

I havent been able to use this once since I bought it. Just a brick in the corner at the moment.

Very dissapointed.

Both SPDIF and analog have the same problem

When I hit bypass it sounds perfect, but when the effects are running it souds distorted.

Doesn't make any sense that I need to turn my input signal down to -18db to get a clean sound? It's unuseable like this.

I hope it's still under warranty coz I bough it last year and have been busy with other work so I just presumed it was me setting something wrong, but now going back to it - it seems broken to me.

Also I am in Australia and I bought it from Thomann in Germany. So I guess they sent me some piece of junk they dropped or something.

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 3996

As often, little actual

November 25, 2017 - 01:14 pm

As often, little actual information. It is very hard to help you.

What are you connecting to the inputs and outputs ?

If you are connecting to one of the Eclipse's balanced ins/outs, are you either balanced, or correctly unbalanced ?

The fact that you have the same problem with SP/DIF, suggests the problem may be on the output.

What are the meter readings ?

 

I suggest you discuss it with your dealer.

 

willcbanks
Joined: Apr 19 2017
Posts: 6

The weird thing is - some

November 25, 2017 - 09:32 pm

The weird thing is - some presets sound ok - others sound totally distorted - this is with factory settings. How can that be?

I have never had any issues with my soundcard before.

The Digital In shows -12db

All other levels are set to 0db.

The analogue inputs are unplugged.

I have an audio file whihc peaks at -12db playing on a channel in Cubase 7.5 and I have the Eclipse set up an external effect. Send & Return are both set to 0db.

When I play the audio file with the effect off it is totally clean.

When I activate the effect it is distorted.

The Digital In level is ahowing -12db.

It is most noticeable on preset 142 - DetunePlex.

Other presets sound OK, but I am concerned that something is wrong with the digital input on the Eclipse.

willcbanks
Joined: Apr 19 2017
Posts: 6

Is there any possible reason

November 25, 2017 - 09:45 pm

Is there any possible reason why the sound would be clean when I press BYPASS, but crackly and distorted when I turn off BYPASS?

Surely this means it is faulty?

(I am using factory presets)

If you can come up with any reason why this would happen please let me know - because otherwise I have to send my Eclipse back to Germany (I live in Australia)

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 3996

Please give examples of

November 26, 2017 - 10:59 am

Please give examples of presets showing this behavior.

Does the distortion change if you lower the input level ?