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Can't deregister H9 Max

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kelpbeds
Joined: May 22 2019
Posts: 2

Can't deregister H9 Max

May 24, 2019 - 08:29 am

Bought a H9 Max second hand and the guy forgot to deregister it. So he has given me his account details to do this. However, when I sign in with H9 connected and click deregister I get an error message as below.

communication error!

An error occured while communicating with the H9 device H9-Helix.

The stompbox is not responding. Error code

messageconsants::sm_response_timeout.

 

Tried deregstering via the app but when I click on deregister nothing happens?

 

Help! Is there a problem with the H9 or is it something else?

 

Thanks

 

Tim

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bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 369
May 24, 2019 - 10:57 am

kelpbeds wrote:

Bought a H9 Max second hand and the guy forgot to deregister it. So he has given me his account details to do this. However, when I sign in with H9 connected and click deregister I get an error message as below.

communication error!

An error occured while communicating with the H9 device H9-Helix.

The stompbox is not responding. Error code

messageconsants::sm_response_timeout.

Tried deregstering via the app but when I click on deregister nothing happens?

Help! Is there a problem with the H9 or is it something else?

Please email support@eventide.com with your H9's serial number and the username currently registered with this H9.

kelpbeds
Joined: May 22 2019
Posts: 2
May 24, 2019 - 01:41 pm

Seem to have managed it now. I reset the H9 and reinstalled Control and have managed to deregister it and register to my name. Thanks for your reply.