You are here

H9 Control v3.6 for Android crashing when I try to import presets

Login to Post to Forums

You must be logged in to the Eventide website in order to post to our forums. If you do not have an account, you will need to create one. You may also reset your password.

10 posts / 0 new
Last post
joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 12

H9 Control v3.6 for Android crashing when I try to import presets

August 09, 2019 - 02:06 pm

Every time I try and import a *.h9z or any other type of preset file, my Android H9 Control v3.6 crashes on me. Anyone else having this issue?

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 393
August 12, 2019 - 10:53 am

joshofsorts wrote:

Every time I try and import a *.h9z or any other type of preset file, my Android H9 Control v3.6 crashes on me. Anyone else having this issue?

What Android device are you using? I'm trying to fix this problem. Is your Eventide account same as your Google Play account? If so, I'm gonna make a beta version for you so you may test if it fixes this issue.

joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 12
August 12, 2019 - 12:57 pm
bohan wrote:

joshofsorts wrote:

Every time I try and import a *.h9z or any other type of preset file, my Android H9 Control v3.6 crashes on me. Anyone else having this issue?

What Android device are you using? I'm trying to fix this problem. Is your Eventide account same as your Google Play account? If so, I'm gonna make a beta version for you so you may test if it fixes this issue.

Android 9 on a Pixel XL 2. Add @ gmail.com to my SN. Thanks! The H9 Max is brilliant.

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 393
August 15, 2019 - 11:40 am

joshofsorts wrote:

Android 9 on a Pixel XL 2. Add @ gmail.com to my SN. Thanks! The H9 Max is brilliant.

I've added you to a beta list so you may update H9 Control and see if it fixes your issue

joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 12
August 15, 2019 - 02:25 pm

bohan wrote:

joshofsorts wrote:

Android 9 on a Pixel XL 2. Add @ gmail.com to my SN. Thanks! The H9 Max is brilliant.

I've added you to a beta list so you may update H9 Control and see if it fixes your issue

I am not seeing the beta in my Google Play...

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 393
August 15, 2019 - 06:12 pm

joshofsorts wrote:

I am not seeing the beta in my Google Play...

It may take a few hours for the app to be available to testers. It should be ready for update soon.

joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 12
August 16, 2019 - 02:52 pm

bohan wrote:

joshofsorts wrote:

I am not seeing the beta in my Google Play...

It may take a few hours for the app to be available to testers. It should be ready for update soon.

So the Beta doesn't crash any longer upon using the import function, but it also doesn't seem to be importing anything. I don't see the presets or lists I am importing in the app after I use the import function.

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 393
August 16, 2019 - 03:25 pm

joshofsorts wrote:

So the Beta doesn't crash any longer upon using the import function, but it also doesn't seem to be importing anything. I don't see the presets or lists I am importing in the app after I use the import function.

Could you attach the preset that you couldn't import here? I'd like to try importing it on my devices and see if it works.

joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 12
August 16, 2019 - 04:22 pm

Here is an example, but I have tried more than one file.

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 393
August 19, 2019 - 11:46 am

joshofsorts wrote:

Here is an example, but I have tried more than one file.

I can import this preset list on my android devices. In which folder do you store this file on your phone? When you click "Import Preset List" and select the file, do you see any message or dialog?