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H9 Control v3.6 for Android crashing when I try to import presets

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joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 10

H9 Control v3.6 for Android crashing when I try to import presets

August 09, 2019 - 02:06 pm

Every time I try and import a *.h9z or any other type of preset file, my Android H9 Control v3.6 crashes on me. Anyone else having this issue?

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 439
August 12, 2019 - 10:53 am

joshofsorts wrote:

Every time I try and import a *.h9z or any other type of preset file, my Android H9 Control v3.6 crashes on me. Anyone else having this issue?

What Android device are you using? I'm trying to fix this problem. Is your Eventide account same as your Google Play account? If so, I'm gonna make a beta version for you so you may test if it fixes this issue.

joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 10
August 16, 2019 - 04:22 pm

Here is an example, but I have tried more than one file.

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 439
August 19, 2019 - 11:46 am

joshofsorts wrote:

Here is an example, but I have tried more than one file.

I can import this preset list on my android devices. In which folder do you store this file on your phone? When you click "Import Preset List" and select the file, do you see any message or dialog?

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 439
August 23, 2019 - 10:42 am

There is something wrong with the file handler in Android. When you import the file from the "Downloads" folder directly, it cannot solve the handler of that file. However, if you go to your "Internal Storage"->"Download", which has the same files as the "Downloads" has, and then select a preset file, it would work.

joshofsorts's picture
joshofsorts
Joined: Sep 29 2015
Posts: 10
August 28, 2019 - 01:14 pm

That works, thanks!

Could you censor out my email address from the earlier post? Thanks.

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 439
August 28, 2019 - 02:52 pm

joshofsorts wrote:

That works, thanks!

Could you censor out my email address from the earlier post? Thanks.

Sure. I deleted that post