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H9 CORE - IOS/Android issues

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sejohn28
Joined: Nov 24 2020
Posts: 5

H9 CORE - IOS/Android issues

sejohn28
December 01, 2020 - 10:27 pm

Just purchased a new h9 core last week. Everything from the software to my purchasing methods are up to date. I was able to use the coupon to download a new algorithm. That worked just fine. Now I am unable to purchase any algorithm. I get "purchased failed , generic error" "transaction declined" any ideas?

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Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
December 01, 2020 - 10:30 pm

Are you using iOS or Android, or Desktop version with PayPal?

If you'd like to max out your H9, now is the best time because we are offering a discount. And after maxing out your H9, you can also claim H9 series plug-in bundle for free.
https://www.eventideaudio.com/store/upgrade-h9
https://www.eventideaudio.com/store/free-h9-plugin-series-bundle

sejohn28
Joined: Nov 24 2020
Posts: 5
sejohn28
December 01, 2020 - 10:38 pm

Not looking to max out. Its all new to me. One step at a time before I dive all in with this. Just looking to purchase an algorithm. I use Google play with NO paypal

Drac
Joined: Sep 15 2020
Posts: 4
Drac
December 02, 2020 - 10:56 am

I have the same problem.

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Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
December 02, 2020 - 11:28 am

Have you guys logged in your Google Play on your Android devices? If you could send me some screenshots of that error window, that would be helpful

It's also worth trying the desktop version of H9 Control and using PayPal to purchase algorithms.

sejohn28
Joined: Nov 24 2020
Posts: 5
sejohn28
December 02, 2020 - 11:43 am

File is too big to post. Do you have a direct email?

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
December 02, 2020 - 11:50 am

You may upload to Google Drive or DropBox and share the link here. Thanks!

Drac
Joined: Sep 15 2020
Posts: 4
Drac
December 02, 2020 - 12:03 pm

Yes, I logged in my Google Play on my Android device.

Some time ago I bought a Diatonic algorithm. There were no problems.

I can't make screenshot. A message is displayed that immediately disappear.

I need to set up a paypal account.

Drac
Joined: Sep 15 2020
Posts: 4
Drac
December 02, 2020 - 12:37 pm

Paypal payment works without any problem. Unfortunately, instead of the Sculpt algorithm I bought a Resonator :( Is it possible to change?

 

sejohn28
Joined: Nov 24 2020
Posts: 5
sejohn28
December 02, 2020 - 01:12 pm

Sorry, not familiar with that. Not a tech savvy guy if you can't tell. They are boxes that pop up that read "purchase failed, your purchase cannot be made. And then the next box says "error, transaction was declined"

sejohn28
Joined: Nov 24 2020
Posts: 5
sejohn28
December 02, 2020 - 01:14 pm

Hope this works

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
December 02, 2020 - 05:00 pm

Drac wrote:

Paypal payment works without any problem. Unfortunately, instead of the Sculpt algorithm I bought a Resonator :( Is it possible to change?

Yes. I've swapped those 2 algorithms for you.

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
December 02, 2020 - 05:22 pm

sejohn28 wrote:

Hope this works

Thank you. I believe something is wrong with our Google Play portal. You may use the desktop version of H9 Control and purchase via PayPal for now, or wait until we fix it. I'll let you know when we fix it. Sorry about the problem. Thanks!

Drac
Joined: Sep 15 2020
Posts: 4
Drac
December 03, 2020 - 12:39 pm

bohan wrote:

Drac wrote:

Paypal payment works without any problem. Unfortunately, instead of the Sculpt algorithm I bought a Resonator :( Is it possible to change?

Yes. I've swapped those 2 algorithms for you.

Thank You so much for help.

Greetings

dviterig
Joined: Mar 29 2020
Posts: 1
dviterig
December 13, 2020 - 05:07 am

Some problem here!
Do we know when is the problem going to be fixed? Christmas is coming :)

-David

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
December 13, 2020 - 09:13 pm

dviterig wrote:

Some problem here! Do we know when is the problem going to be fixed? Christmas is coming :) -David

We're still working on it. Cannot guarantee when this will be fixed because we have not heard back from Google about what's wrong with our account.

Meanwhile, we recommend users upgrade their H9 here https://www.eventideaudio.com/store/upgrade-h9 so to claim the free the plug-in bundle at https://www.eventideaudio.com/store/free-h9-plugin-series-bundle

If users want to buy individual algorithms instead of maxing the unit out, this can be in H9 Control on a PC/Mac via PayPal, or an iOS device via iTunes.

Malikak94
Joined: Dec 6 2020
Posts: 1
Malikak94
December 16, 2020 - 01:01 am

Same issue, transaction declined. When can we get a fix? Quite misleading to have the Google Play option when its not working.

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Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
December 16, 2020 - 10:49 am

Malikak94 wrote:

Same issue, transaction declined. When can we get a fix? Quite misleading to have the Google Play option when its not working.

We' have been speaking with Google for days, and trying to figure out what went wrong. They haven't told us what the problem is. We'd like to fix it ASAP but without their help we don't know what we can do now. We'll keep you notified once we fix it.

mateusalves
Joined: Dec 25 2020
Posts: 1
mateusalves
December 30, 2020 - 03:27 pm

I'm having the same problem - thing is, I have some credit on Google Play that I'd like to use to purchase new algos, but with this issue, can't get it done :(

jonleebrown
Joined: Mar 28 2016
Posts: 3
jonleebrown
January 18, 2021 - 11:42 pm

I have the same problem, I specifically bought a Google Play card for this -- so I can't simply use Paypal--my money is locked up in the Google.

 

Just saying, there's money for you id this gets fixed.

jonleebrown
Joined: Mar 28 2016
Posts: 3
jonleebrown
January 18, 2021 - 11:44 pm

mateusalves wrote:

I'm having the same problem - thing is, I have some credit on Google Play that I'd like to use to purchase new algos, but with this issue, can't get it done :(

 

Same here. Can't just go use Paypal.

jonleebrown
Joined: Mar 28 2016
Posts: 3
jonleebrown
January 28, 2021 - 12:50 pm

Still doesn't work.

Any update?

Thanks!

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 839
bohan
January 28, 2021 - 05:31 pm

jonleebrown wrote:

I have the same problem, I specifically bought a Google Play card for this -- so I can't simply use Paypal--my money is locked up in the Google.

Just saying, there's money for you if this gets fixed.

We're still working on this. Google's support has not been helpful. We have money frozen in our Google account too and cannot receive the payouts.