H9 CORE - IOS/Android issues
December 01, 2020 - 10:27 pm
Just purchased a new h9 core last week. Everything from the software to my purchasing methods are up to date. I was able to use the coupon to download a new algorithm. That worked just fine. Now I am unable to purchase any algorithm. I get "purchased failed , generic error" "transaction declined" any ideas?
Are you using iOS or Android, or Desktop version with PayPal?
If you'd like to max out your H9, now is the best time because we are offering a discount. And after maxing out your H9, you can also claim H9 series plug-in bundle for free.
https://www.eventideaudio.com/store/upgrade-h9
https://www.eventideaudio.com/store/free-h9-plugin-series-bundle
Not looking to max out. Its all new to me. One step at a time before I dive all in with this. Just looking to purchase an algorithm. I use Google play with NO paypal
I have the same problem.
Have you guys logged in your Google Play on your Android devices? If you could send me some screenshots of that error window, that would be helpful
It's also worth trying the desktop version of H9 Control and using PayPal to purchase algorithms.
File is too big to post. Do you have a direct email?
You may upload to Google Drive or DropBox and share the link here. Thanks!
Yes, I logged in my Google Play on my Android device.
Some time ago I bought a Diatonic algorithm. There were no problems.
I can't make screenshot. A message is displayed that immediately disappear.
I need to set up a paypal account.
Paypal payment works without any problem. Unfortunately, instead of the Sculpt algorithm I bought a Resonator :( Is it possible to change?
Sorry, not familiar with that. Not a tech savvy guy if you can't tell. They are boxes that pop up that read "purchase failed, your purchase cannot be made. And then the next box says "error, transaction was declined"
Hope this works
Yes. I've swapped those 2 algorithms for you.
Thank you. I believe something is wrong with our Google Play portal. You may use the desktop version of H9 Control and purchase via PayPal for now, or wait until we fix it. I'll let you know when we fix it. Sorry about the problem. Thanks!
Thank You so much for help.
Greetings
Some problem here!
Do we know when is the problem going to be fixed? Christmas is coming :)
-David
We're still working on it. Cannot guarantee when this will be fixed because we have not heard back from Google about what's wrong with our account.
Meanwhile, we recommend users upgrade their H9 here https://www.eventideaudio.com/store/upgrade-h9 so to claim the free the plug-in bundle at https://www.eventideaudio.com/store/free-h9-plugin-series-bundle
If users want to buy individual algorithms instead of maxing the unit out, this can be in H9 Control on a PC/Mac via PayPal, or an iOS device via iTunes.
Same issue, transaction declined. When can we get a fix? Quite misleading to have the Google Play option when its not working.
We' have been speaking with Google for days, and trying to figure out what went wrong. They haven't told us what the problem is. We'd like to fix it ASAP but without their help we don't know what we can do now. We'll keep you notified once we fix it.
I'm having the same problem - thing is, I have some credit on Google Play that I'd like to use to purchase new algos, but with this issue, can't get it done :(
I have the same problem, I specifically bought a Google Play card for this -- so I can't simply use Paypal--my money is locked up in the Google.
Just saying, there's money for you id this gets fixed.
Same here. Can't just go use Paypal.
Still doesn't work.
Any update?
Thanks!
We're still working on this. Google's support has not been helpful. We have money frozen in our Google account too and cannot receive the payouts.