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mkravit
Joined: Feb 1 2015
Posts: 10

H9 will not Connect to New Macbook Pro Sierra

June 23, 2017 - 08:36 am

Receved a new MacBook Pro running Sierra V. 10.12.5.

Neither of the H9's I own are recognized in the Bluetooth Utility. That is, they don't even show up in the dialog box. Tried rebooting the MacBook, turning bluetooth on and off at both the Macbook Pro and the H9's,  and everything else I can think of. 

 

They do however connect via USB to the MacBook and to my iPad via Bluetooth.

Need this working as soon as possible as it's a pain to not be able to use my MacBook Pro.

 

Mike

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silver_mica
Joined: Nov 5 2015
Posts: 31

I have similar problem.  I've

(My Eventide Gear)
November 19, 2017 - 06:00 pm

I have similar problem.  I've been using Control with my iPad Air 2 for a couple of years - works well with both of my H9 pedals connected via Bluetooth simultaneously.   Recently I installed Control on my 2015 MacBook Pro running Sierra 10.12.6 - but was never able to connect to either pedal. Only one of two pedals show up in the blue tooth area of my MacBook (System Preferences --> Bluetooth).  When I try to connect to the available bluetooth I get an error.   I have two MacBook Pro laptops each running Sierra and neither MacBook could connect to any of my H9 pedals.   

mkravit wrote:

Receved a new MacBook Pro running Sierra V. 10.12.5.

Neither of the H9's I own are recognized in the Bluetooth Utility. That is, they don't even show up in the dialog box. Tried rebooting the MacBook, turning bluetooth on and off at both the Macbook Pro and the H9's,  and everything else I can think of. 

 

They do however connect via USB to the MacBook and to my iPad via Bluetooth.

Need this working as soon as possible as it's a pain to not be able to use my MacBook Pro.

 

Mike

mkravit
Joined: Feb 1 2015
Posts: 10

This is exactly my issue.

November 20, 2017 - 05:01 pm

This is exactly my issue.

In fact, I brought both H9s to my office and tried to connect to 5 different iMacs. Same issue.
In my mind, Eventide is not stepping up to the plate to resolve this issue. They just say the same thing about reading their Bluetooth issue faqs.

I sold two of my three h9s because of this. I would love to repurchase but I really need a resolution to this problem. Every other Bluetooth device I tried works perfectly including earphones, TVs and speakers.

Mike

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gkellum
Joined: Mar 2 2011
Posts: 2169

mkravit wrote:

November 20, 2017 - 06:03 pm

mkravit wrote:

In my mind, Eventide is not stepping up to the plate to resolve this issue. They just say the same thing about reading their Bluetooth issue faqs.

Well, you have to keep in mind that we're using Apple's recommended Bluetooth chip, and it's Apple's OS that isn't finding the Bluetooth chip when you scan for it.  Our own hardware, the H9, and our software app, H9 Control, aren't involved in anything that's happening at that level.  The discovery and pairing is handled by the firmware of both Bluetooth chip's microcontrollers.

What we can do and what we have suggested to other people who've experienced this problem is we've asked them to create a log of their Bluetooth chips activity so that we can submit it in a bug report to Apple.  If you can do so, please email me the log at my username plus @eventide.com.  The Bluetooth logs are quite large.  So, you'll need to use a free service like wetransfer.com to send it.

Here are Apple's instructions for creating such a log:

Bluetooth Logs For issues with Bluetooth on macOS, please follow the instructions below to gather logging.

1. Execute this command in Terminal.app (/Applications/Utilities/) while the issue is occurring:

sudo /System/Library/Frameworks/IOBluetooth.framework/Resources/BluetoothReporter

(Be patient. This command will take around five minutes to execute.)

2. Attach the BluetoothReporter diagnostics .zip archive that will be found on the Desktop to your bug report.

 

mkravit
Joined: Feb 1 2015
Posts: 10

I will certainly create the

November 20, 2017 - 06:17 pm

I will certainly create the log file and forward it.

Although I hear what you are saying, it’s only the H9 that isn’t recognized by the Mac.
There has to be an issue that is responsible for this. I hear complaints from lots of folks that continue to have this issue.

Really hope it’s resolved very soon.
Thanks for responding.

mkravit
Joined: Feb 1 2015
Posts: 10

Bluetooth Log File created.

November 29, 2017 - 09:29 pm

Created the log file and it is being emailed to you shortly.

 

 

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gkellum
Joined: Mar 2 2011
Posts: 2169

mkravit wrote:

November 30, 2017 - 02:46 pm

mkravit wrote:

Created the log file and it is being emailed to you shortly.

Terrific, thanks I downloaded the log file your made and created a bug report with Apple for the issue.  In the past they've been surprisingly responsive about looking into problems.  So, hopefully, we'll get to the bottom of this soon.

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wilkinsi
Joined: Feb 26 2012
Posts: 284

Having already created a

December 09, 2017 - 11:51 am

Having already created a helpdesk ticket with Eventide Support (Jerome), I have now sent a couple Bluetooth logs. I use a Macbook Pro (early 2015) 13" Retina. I can only pair one or the other. If I try to pair the second after having already paired the first, I lose Bluetooth comms with both. I need to be able to use Bluetooth to both H9's, as they are connected to other MIDI pedals.

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gkellum
Joined: Mar 2 2011
Posts: 2169

wilkinsi wrote:

December 09, 2017 - 03:39 pm

wilkinsi wrote:

Having already created a helpdesk ticket with Eventide Support (Jerome), I have now sent a couple Bluetooth logs. I use a Macbook Pro (early 2015) 13" Retina. I can only pair one or the other. If I try to pair the second after having already paired the first, I lose Bluetooth comms with both. I need to be able to use Bluetooth to both H9's, as they are connected to other MIDI pedals.

Would you mind sending the Bluetooth logs to me?  My email address is my forum user name plus @eventide.com.  And could you let me know what OS you have installed on your Mac?

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wilkinsi
Joined: Feb 26 2012
Posts: 284

gkellum wrote:

December 09, 2017 - 03:50 pm

gkellum wrote:

wilkinsi wrote:

Having already created a helpdesk ticket with Eventide Support (Jerome), I have now sent a couple Bluetooth logs. I use a Macbook Pro (early 2015) 13" Retina. I can only pair one or the other. If I try to pair the second after having already paired the first, I lose Bluetooth comms with both. I need to be able to use Bluetooth to both H9's, as they are connected to other MIDI pedals.

Would you mind sending the Bluetooth logs to me?  My email address is my forum user name plus @eventide.com.  And could you let me know what OS you have installed on your Mac?

 

I've had to use Dropbox to send them to you. Thanks.

mkravit
Joined: Feb 1 2015
Posts: 10

So I realize it has only been

December 09, 2017 - 04:47 pm

So I realize it has only been a few weeks, but I hop there will be a resolution soon.

Someone told me that if a Macbook Pro is run with it's cover closed (erxternal monitor) the bluetooth antenna may not be extremely effcient. I tried using it both ways and still have the same issue.

Besides, the iMac does the same thing and can not locate the H9 Max.

There seems to be an epidemic of people having this issue. Eventide really need to get on the Apple's case and get this resolved. It's either Apples issue ort Eventides issue, and certainly shouldn't be the consumers issue.

I have been working around this by utilizing a USB cable bit obviously can't connect more than one at a time.

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nickrose
Joined: Jan 17 2008
Posts: 4170

mkravit wrote:

December 09, 2017 - 06:01 pm

mkravit wrote:

Eventide really need to get on the Apple's case and get this resolved.

I understand your frustration, but you over-emphasize the effect Eventide can have on an 800 billion dollar company.

 

 

mtbsteve
Joined: Feb 12 2012
Posts: 1

Recent H9 control updates = unusable H9's.

December 10, 2017 - 03:56 am

So we have had two H9 control updates recently is it a coincidence that my ipad pro cannot connect properly to either of my H9's now?

I have recording and gigs and rely on these pedals and this weekend has been a whitewash!

Have Apple done something to muck the connectivity up?

 

 

mkravit
Joined: Feb 1 2015
Posts: 10

NickRose

December 10, 2017 - 09:37 am

NickRose

I trully appreciate your thoughts on Apples size and value. However, if Eventide creates a product that utilized MacOS and iOS Bluetooth then then need to ensure it will worl correctly. If not, find an alterantive methodology, perhaps wifi.  

I am not a techno geek and have no idea what I am talking about, other than this whole situation is unacceptable.

Thanks

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silver_mica
Joined: Nov 5 2015
Posts: 31

Using H9 without Control

(My Eventide Gear)
December 10, 2017 - 10:26 am

@mtbsteve -  I've been making a point of learning to use the H9 without Control - spefically for live situations.   My decision didn't have anything to do with connectivity issues, Control works fine with my iPad and both my H9s, I just wanted to be sure I'm not fumbling onstage or at practice.   But, at the same time I wouldn't want to be stymied if something were to suddenly go wrong with Control.   My goal is to be equally as comfortable with either interface - the H9 or Control. 

mtbsteve wrote:

So we have had two H9 control updates recently is it a coincidence that my ipad pro cannot connect properly to either of my H9's now?

I have recording and gigs and rely on these pedals and this weekend has been a whitewash!

Have Apple done something to muck the connectivity up?

 

 

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gkellum
Joined: Mar 2 2011
Posts: 2169

mkravit wrote:

December 10, 2017 - 11:44 am

mkravit wrote:

I have been working around this by utilizing a USB cable bit obviously can't connect more than one at a time.

You can actually connect to multiple H9s via USB.  Each one shows up as a MIDI device.  You can even connect multiple H9s to a USB hub attached to your Mac, although this doesn't work with every USB port unfortunately...

 

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gkellum
Joined: Mar 2 2011
Posts: 2169

nickrose wrote:

December 10, 2017 - 11:50 am

nickrose wrote:

I understand your frustration, but you over-emphasize the effect Eventide can have on an 800 billion dollar company.

Yeah, Apple actually has been responsive every time we've reported a problem with them.  What's been difficult is we can't reproduce these problems ourselves.  So, in the past what's happened with a similar issue on iOS is Apple has asked us to verify if a new release fixes a problem.  We've asked the people who told us about the problem to see if the new release fixes the problem, and if not, to send us another Bluetooth log.  They didn't respond.  So, Apple marked the issue as fixed and closed the bug ticket.  Then, other users complained later on about still having connectivity issues, but when we asked them to send us a Bluetooth log, they didn't...

As long as people stay in touch with us and help us give Apple what they need, I think we'll be able to get this issue fixed.

 

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wilkinsi
Joined: Feb 26 2012
Posts: 284

I thought I'd try conecting

December 10, 2017 - 05:09 pm

I thought I'd try conecting both H9's via USB, but then found using the "Connect MIDI device to Eventide Stompbox: in settings in H9 Control no longer works for either of the two H9's. I then reverted to disconnecting one of them from USB and pairing it via Bluetooth allowed MIDI commands from my L6 Helix to reach both H9's again.

At current, my MIDI cables run in series: Helix > H9 Max > H9 Core > Andromeda. For the H9 Core, connected via USB, the "Connect MIDI device to Eventide stompbox" works again, but only because the H9 Core is now paired vie Bluetooth instead of USB.

I could try running the Helix into my MOTU Micro Express MIDI/USB interface instead of daisy chaining MIDI. It has 4x MIDI inputs and 6x MIDI outputs, so I could send MIDI commands from Helix to the other pedals in parallel instead of series (no THRU needed). The question is, would this really work? What have I forgotten?

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gkellum
Joined: Mar 2 2011
Posts: 2169

wilkinsi wrote:

December 21, 2017 - 10:04 am

wilkinsi wrote:

I could try running the Helix into my MOTU Micro Express MIDI/USB interface instead of daisy chaining MIDI. It has 4x MIDI inputs and 6x MIDI outputs, so I could send MIDI commands from Helix to the other pedals in parallel instead of series (no THRU needed). The question is, would this really work? What have I forgotten?

Sorry, I just saw your post.  This might work.  Does each MIDI input and output pair show up as an individual MIDI device or not?  If not, both H9s might be receiving the messages intended for the other H9 which would cause problems.  One might receive a message intended for the other from H9 Control and return an error to H9 Control for instance.

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gkellum
Joined: Mar 2 2011
Posts: 2169

Mahler007 posted in this

December 21, 2017 - 10:06 am

Mahler007 posted in this thread that deleting his Bluetooth preference files cleared up a problem he had connecting his Mac running Sierra to his H9.  Maybe the same trick might be helpful for other people having problems on Sierra or High Sierra?

https://www.eventideaudio.com/community/forum/stompboxes/bluetooth-pairi...

mahler007
Joined: May 15 2015
Posts: 6

I just added a post to the

December 21, 2017 - 10:06 am

I just added a post to the forum describing my same issue with the H9 and Bluetooth within Mac Sierra. I found a work around, which is to trash these preferences and then restart:

/Library/Preferences/

~/Library/Preferences/ByHost

Upon restarting and opening the Bluetooth System Prefs, you will have to wait for the H9 to be recognized and then re-enter the PIN. After that, pairing works fine, and H9 Control works splendidly. The bad news is that if you disconnect the two by shutting down your computer, putting it to sleep, or restarting, the H9 will fail to pair and you have to trash the prefs, restart, and reconnect all over again.

This has been my experience, FWIW.

Best,

Andrew M. Lee

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wilkinsi
Joined: Feb 26 2012
Posts: 284

I've just upgraded from a 20"

December 24, 2017 - 01:02 pm

I've just upgraded from a 20" to a 27" monitor, connected via HDMI to DVI adapter, the same as how the 20" was connected. Could it be coincidental or is this somehow making it harder for H9 Control to co-operate without crashing and failing to pair even ONE H9? This is extremely irritating now.

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wilkinsi
Joined: Feb 26 2012
Posts: 284

I'm beginning to wonder if

December 24, 2017 - 04:06 pm

I'm beginning to wonder if this is just an Apple Bluetooth issue. I have completely initialized both H9's, updated OS X to 10.13.2, and cannot use "connect MIDI device to Eventide stompbox" anymore without H9 Control "quitting expectedly". WTF are Apple are doing?! 

mkravit
Joined: Feb 1 2015
Posts: 10

I have given up......took a

December 24, 2017 - 06:01 pm

I have given up......took a loss and sold all of my H9's.

No longer have the time nor inlcination to fight with the H9.  As mentioned before, I have absolutely no probems with other Bluetooth devices and my Mac's. 

 

 

glorioso
Joined: Dec 9 2017
Posts: 11

I currently have this same

January 02, 2018 - 07:22 pm

I currently have this same problem. My new H9 will not STAY connected to my Macbook Pro running High Sierra. It will connect and work for a little while but ALWAYS looses connection.

Any updates here?

george@coller.com
Joined: Jul 29 2017
Posts: 3

I feel the frustration of

January 10, 2018 - 11:30 pm

I feel the frustration of users who are having connection issues.  I do want to say that there must be something else in the mix (old settings from an upgrade or something like that) because with a relatively new iMac running the latest Sierra I can connect to both H9s and it appears solid.

Often I'll have to toggle the H9 bluetooth off and then on again (pressing the XYZ buttons simultaneously) before connecting, which seems to resolve most of my issues.

My iPhone and old iPad mini seem to connect easily as well.

I'm not trying to dismiss the issues those above are facing, just add that for some reason I'm not having those issues with my various Apple gear.

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wilkinsi
Joined: Feb 26 2012
Posts: 284

<a href="mailto:george@coller

January 13, 2018 - 06:39 pm

<a href="mailto:george@coller.com" rel="nofollow">george@coller.com</a> wrote:

I feel the frustration of users who are having connection issues.  I do want to say that there must be something else in the mix (old settings from an upgrade or something like that) because with a relatively new iMac running the latest Sierra I can connect to both H9s and it appears solid.

Often I'll have to toggle the H9 bluetooth off and then on again (pressing the XYZ buttons simultaneously) before connecting, which seems to resolve most of my issues.

My iPhone and old iPad mini seem to connect easily as well.

I'm not trying to dismiss the issues those above are facing, just add that for some reason I'm not having those issues with my various Apple gear.

 

I believe I read somewhere the Bluetooth spec differs on older/newer Macs. Are you using 2017 Apple devices to pair multiple H9's via H9 Control? I wonder if its this spec that might be somehow contributing to this Bluetooth pairing issue.

george@coller.com
Joined: Jul 29 2017
Posts: 3

Bluetooth spec

January 14, 2018 - 10:02 am

I bought a 2017 imac this last December so it is relatively new. Before that I used a three year old macbook pro laptop. I sometimes use a five year old ipad mini or my iphone 8 plus.

Pretty big variety of devices.

I wouldn’t say I never had issues but usually a restart of both the laptop and H9 would fix it.

I didn’t learn the reset bluetooth on H9 with the XYZ buttons till recently, which seems to resolve things quicker for me.

I wonder if those having trouble can conmect to any device or maybe their particular H9 is funky somehow?

I have two H9s and haven’t noticed one beiing easier to connect than the other.

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wilkinsi
Joined: Feb 26 2012
Posts: 284

For the first time ever in my

February 04, 2018 - 06:24 pm

For the first time ever in my experience, I was able to get both H9's paired to my early 2015 Macbook Pro 13" Retina, running OS X 10.13.2. This was a one off, because I haven't been able to since. It just wipes out the Bluetooth connection to both H9's when I try to pair the second H9. So, back to square one. This is not an issue when using the beta Android app.

mkravit
Joined: Feb 1 2015
Posts: 10

wilkinsi wrote:

February 04, 2018 - 06:34 pm

wilkinsi wrote:

For the first time ever in my experience, I was able to get both H9's paired to my early 2015 Macbook Pro 13" Retina, running OS X 10.13.2. This was a one off, because I haven't been able to since. It just wipes out the Bluetooth connection to both H9's when I try to pair the second H9. So, back to square one. This is not an issue when using the beta Android app.

 

I have been fighting this foa bout a year. I sent Eventide log files and have not heard anything in return. With that said, I do believe this is both an Eventide H9 and Apple issue. I say this becasue my ipads connect fine. Recently I got a new MacBook Pro for my office. I decided to give it a shot and it connected via Bluetooth perfectly. That is, until I moved it more than a 3 feet from my pedalboard.

Sometimes, I have the H9 on my amp and my ipad is 15 or 20' across the stage on a mic stand.

I believe that the apple Bluetooth antenna may be of some concern and the Bluetooth transmitter in the Ho9 may also play a part. No scientific evidence here, just my gut feelings.

maxwellduhr
Joined: Jul 3 2013
Posts: 11

Hey all. I've been having

March 06, 2018 - 06:29 pm

Hey all. I've been having this same problem for months. Incredibly frustrating indeed. I can sometimes get it connected, but it usually requires a restart of my mac mini and of the H9.

I finally discovered this trick that seems to work every time and doesn't require a restart. Hold down option-shift and click on the bluetooth icon in the task bar. You'll now see a "Debug" sub menu. Click "Reset the Bluetooth Module" and then try connecting via the H9 control app. This has worked great for me. Again, not ideal but at least it doesn't require a reboot and/or clicking "connect" 20x until it works...

See attached screenshot.

 

maxwellduhr
Joined: Jul 3 2013
Posts: 11

Whelp, forget my comment

March 20, 2018 - 06:05 pm

Whelp, forget my comment above. It seemd to work for a few days but now I'm back into the same state of bluetooth almost never working w/o a reboot and even that doesn't work sometimes.

Finding myself not using the H9 for home recording much anymore due to this. I really wish this could get prioritized and fixed. It's a huge bummer.

mahler007
Joined: May 15 2015
Posts: 6

maxwellduhr wrote:

March 21, 2018 - 08:34 am

maxwellduhr wrote:

Whelp, forget my comment above. It seemd to work for a few days but now I'm back into the same state of bluetooth almost never working w/o a reboot and even that doesn't work sometimes. 

I had a similar situation. After getting it to work only by deleting various Blue Toothe prefs and restarting, it eventually just stopped working, no matter what I did. 

BUT...

Then Eventide came out ith the Beta version of H9 control for Android, which works great! Honestly, I would much rather use the app on my phone than the one on the computer, as it's much less bulky. Do you own a smart phone? If so, I recommend ditching the computer and going with the app on your phone. I hope that it might work fo you, too.

Cheers,

Andrew

maxwellduhr
Joined: Jul 3 2013
Posts: 11

Yeah, I mostly use my H9 for

March 21, 2018 - 07:04 pm

Yeah, I mostly use my H9 for recording via an insert track in my DAW so using an external controller isn't ideal. I've now hooked it up via USB and am using midi and it seems pretty solid.

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wilkinsi
Joined: Feb 26 2012
Posts: 284

I was starting to contemplate

March 23, 2018 - 09:50 am

I was starting to contemplate buying an iPad or iPad Pro. But I need more than just the ability to wirelessly access both H9's to justify spending that kind of money that could potentially buy me another piece of music gear.

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wilkinsi
Joined: Feb 26 2012
Posts: 284

This Bluetooth is still

May 30, 2018 - 05:31 am

This Bluetooth is still driving me up the wall. Its clearly an OS X problem. I can pair my Android phone to either my H9 Max or Boss GT1000 using the appropriate app, but can only pair the H9 with the Macbook Pro if I literally sit the H9 on top of the Macbook! I don't ever recall having any problems until I put High Sierra on. I would gladly go back to 10.12 (or even 10.11) if I could get everything back to normal. I expect Apple will just say "Oh, its your music hardware at fault" or "Updating to the latest High Sierra will fix it". No it pigging won't!!

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wilkinsi
Joined: Feb 26 2012
Posts: 284

Thought I'd give this another

June 11, 2018 - 01:42 pm

Thought I'd give this another go. OK...

If I place the H9 MAX approx 1m away from the Macbook Pro, the Mac will see it but complain "...due to an error (but will not tell the user why, just to tempt me to start punching/kicking". But, if I place the H9 MAX directly on top of the bloody Macbook, it will pair via Bluetooth. If I then move the H9 1m away (after pairing via Bluetooth), the H9 MAX will still respond to H9 Control. Figure that one out!surprise