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problem updating h9 from 5.4.1 to 5.8.5

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pete100199
Joined: Jun 20 2014
Posts: 5

problem updating h9 from 5.4.1 to 5.8.5

pete100199
February 14, 2020 - 08:55 pm

Problem updating H9 5.4.1 to 5.8.5 and i get a “bad” message on the unit.  i’ve tried bluetooth from 2 different devices and usb straight to mac.  I read that if the unit takes 10 seconds to power up there are alternative directions to install update.  Can anybody help?

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 540
bohan
February 17, 2020 - 11:38 am

pete100199 wrote:

Problem updating H9 5.4.1 to 5.8.5 and i get a “bad” message on the unit.  i’ve tried bluetooth from 2 different devices and usb straight to mac.  I read that if the unit takes 10 seconds to power up there are alternative directions to install update.  Can anybody help?

Could you try updating your H9 using the Direct Updater via USB? I's bundled with the H9 Control app. You can find it in H9 Control by clicking "Window" -> "Open Direct Updater" in the menu bar. Note that you would need to power on the H9 with HOTKNOB pressed to boot into the UPDATE mode to do the update.

pete100199
Joined: Jun 20 2014
Posts: 5
pete100199
February 17, 2020 - 02:45 pm

tried to update with direct installer now h9 just reads "update" and does not function

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 540
bohan
February 17, 2020 - 04:32 pm

pete100199 wrote:

tried to update with direct installer now h9 just reads "update" and does not function

So you updated your H9 to the lastest firmware in the Direct Updater? It's worth trying to reinstall the firmware again and reinitialize the unit (powering up with HOTKNOB and the right footswitch pressed and held)

pete100199
Joined: Jun 20 2014
Posts: 5
pete100199
February 17, 2020 - 04:49 pm

i tried that as well.  is there a direct file i can uplaod through direct uploader? very frustrating...

 

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 540
bohan
February 17, 2020 - 05:11 pm

pete100199 wrote:

i tried that as well.  is there a direct file i can uplaod through direct uploader? very frustrating...

Was your H9 fine before the update?

You don't need an update file. You can just select a version in the Direct Updater and click "Install Update".

pete100199
Joined: Jun 20 2014
Posts: 5
pete100199
February 17, 2020 - 06:13 pm

i installed the update several times with no success.  The issue now is that the pedal will no longer connect to h9 control.  It's stuck with the screen reading "Update", "ready"

I cycled power with hot switch button down and with hot buttom and right footswitch as well.  What should i try next?

 

pete100199
Joined: Jun 20 2014
Posts: 5
pete100199
February 17, 2020 - 06:39 pm

yes it was fine before the update

bohan's picture
Eventide Staff
bohan
Joined: Jan 9 2018
Posts: 540
bohan
February 18, 2020 - 12:14 pm

pete100199 wrote:

i installed the update several times with no success.  The issue now is that the pedal will no longer connect to h9 control.  It's stuck with the screen reading "Update", "ready"

I cycled power with hot switch button down and with hot buttom and right footswitch as well.  What should i try next?

If reinstalling firmware in the Direct Updater and initializing the unit doesn't work, email support@eventide.com