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jasonphilly77
Joined: May 8 2015
Posts: 3

Timefactor random crackly noises

June 11, 2015 - 09:51 am

I've searched everywhere I know of and couldn't find direct reference to my issue so I thought I'd try here.

I have a Timefactor that makes a popping or crackling sound, similar to static noises. Usually just 1-3 pops at random times. It randomly does this while strumming a chord or during the sustain of a delay trail. Doesn't seem to be related to footswitches.

I've tried the original power supply, different cables, guitars, amps, venues, and also just plugging straight in simply guitar>timefactor>amp.

I've also tried it in the effects loop and in front of amp.

I've updated the software, reset to factory settings, tried changing the bypass settings, etc....

It isn't cliiping the red peak light either.

Am I missing something? Has anyone else had this issue?

It's out of warranty I'm afraid as it's nearing 5 years old.

Thanks for any input.

 

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4353
June 11, 2015 - 11:24 am

If it does this with the original power supply, with only a guitar and an amp connected, it would sound like a hardware fault, probably bad delay memory. Sorry.

 

If you want it fixed, you should contact your dealer or support@eventide.com.

 

jasonphilly77
Joined: May 8 2015
Posts: 3
June 11, 2015 - 12:10 pm

Thanks for the input. I've exchanged a couple of emails with them. They want me to video the problem and send it to them so I'm working on that.

It boils down to a financial decision for me. Any idea what you describe would cost roughly?

Thanks!

eadgbe80
Joined: Jun 27 2015
Posts: 2
July 03, 2015 - 11:02 am

I have the same issue at the moment! I'll be making a video as well, and emailed customer support...funny that 7 years after your post, the issue still persists..

spaceJam
Joined: Jan 21 2015
Posts: 170
July 03, 2015 - 01:55 pm

Has happened to both of my Timefactors as well.

 

The weird thing is that never happened with Space and Pitchfactor.

spaceJam
Joined: Jan 21 2015
Posts: 170
July 03, 2015 - 01:57 pm

Oh, and yes. Solution was unplug and plug back the ribbon cable that goes from one board to the other one.

eadgbe80
Joined: Jun 27 2015
Posts: 2
July 03, 2015 - 08:20 pm

Awesome. I'll try that out.
Thank you.

jasonphilly77
Joined: May 8 2015
Posts: 3
July 04, 2015 - 12:01 am

I sent mine in to Eventide Support a couple of weeks ago. They experienced the same problem once they played it as well and are troubleshooting. Last I heard they were getting ready to replace the "DSP chip" and go from there. It's a very expensive box that I've loved until a year or so ago when this issue started. Hopefully they'll get is sorted asap.

 

Cheers!

 

YiftahKadan
Joined: Mar 14 2011
Posts: 2
October 03, 2017 - 08:44 am

it appears i'm having the same problem

thought it's because of the extreme settings i like to use.  but I realize it might be getting a bit old and tired.

 

Renansantos93
Joined: Mar 26 2018
Posts: 1
March 27, 2018 - 01:25 pm

Como que você conseguiu desconectar o cabo? Eu não consegui!•

How could you disconnect the cable? I could not!

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4353
April 02, 2018 - 07:36 am

Renansantos93 wrote:

Como que você conseguiu desconectar o cabo? Eu não consegui!•

How could you disconnect the cable? I could not!

Which cable ?

Qual cabo?

hafizimran
Joined: Apr 17 2018
Posts: 3
April 18, 2018 - 02:03 pm

spaceJam wrote:

Oh, and yes. Solution was unplug and plug back the ribbon cable that goes from one board to the other one.

I feel compelled to add my experience with the hope that someone finds it useful.  I bought a used Eventide SPACE and uppon arrival, experienced the exact same symptom as the original poster - random crackles and pops while playing (similar to when an audio signal clips).  In my case, this crackling occured more prominently when I used the wackier reverb algorithms like BLACKHOLE and SPIRAL (or what have you).  

Since I live in Malaysia, the thought of having to send it across to the USA and pay the bench fee + shipping was just too costly.  So about an hour ago, I dismantled the stompbox and in doing so disconnected the ribbon cable that connects the two boards inside the stompbox.  When I put it all back together (including reconnecting the ribbon cable), I discovered that the crackling and popping have disappeared!!!  No, I don't have any scientific explanation why unplugging/re-plugging the ribbon cable works, but I believe it does, somehow.

I'm going to play with the unit for a few days and make sure the symptoms do not recur and I will report back if it does.  Thanks tcejbuS!

Schilling's picture
Schilling
Joined: Aug 16 2009
Posts: 9
April 23, 2018 - 06:38 pm

I'm having exactly the same problem with my Space. All of a sudden it started some crackling and popping noises, which occur more often in the complex algorithms.
It is definitely something related to the DSP chip 'cause even when I turn off the reverb, it is present in DSP and DSP+FX bypass settings, but totally disappears when I change to relay bypass.
Since I live in Brazil and the shipping cost are exorbitant I'll try reconnecting the ribbon cable also.
Let's see what happens...

hafizimran
Joined: Apr 17 2018
Posts: 3
April 24, 2018 - 12:19 am

Schilling wrote:

I'm having exactly the same problem with my Space. All of a sudden it started some crackling and popping noises, which occur more often in the complex algorithms. It is definitely something related to the DSP chip 'cause even when I turn off the reverb, it is present in DSP and DSP+FX bypass settings, but totally disappears when I change to relay bypass. Since I live in Brazil and the shipping cost are exorbitant I'll try reconnecting the ribbon cable also. Let's see what happens...

 

Hi Schilling, I'm sorry to tell you that I spoke too soon.  A couple of days after my last post, the crackles and pops reappears out of nowhere.  I haven't decided whether to send it to Eventide (I will have to incur major shipping costs) or to just bite the bullet and get a H9.  I just wish that there is a simpler, more cost efficient fix that we can do ourselves.  All the best with resolving the issue.

YiftahKadan
Joined: Mar 14 2011
Posts: 2
April 24, 2018 - 09:58 am

I had the same problem with the timefactor and i was advised to initialize the pedal. It worked for me.

Schilling's picture
Schilling
Joined: Aug 16 2009
Posts: 9
April 24, 2018 - 10:50 am
hafizimran wrote:

Hi Schilling, I'm sorry to tell you that I spoke too soon.  A couple of days after my last post, the crackles and pops reappears out of nowhere.  I haven't decided whether to send it to Eventide (I will have to incur major shipping costs) or to just bite the bullet and get a H9.  I just wish that there is a simpler, more cost efficient fix that we can do ourselves.  All the best with resolving the issue.

Ok. Thx buddy. Good to know. So, I'll do the same and send my Space for repair sending it to Eventide.
The sad part is that I've already ended purchasing another reverb unit since I cannot wait the repair without a backup and I 'll probably sell the Space afterwards to lessen the loss with all costs involved.

jandirster
Joined: May 12 2019
Posts: 1
May 16, 2019 - 08:18 am

I have this same problem in timefactor, can anyone solve it?

 

I have this same problem in timefactor, can anyone solve it?