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TimeFactor Software Update Not Working

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Joined: Jul 3 2008
Posts: 5

TimeFactor Software Update Not Working

January 06, 2019 - 12:51 pm

I first tried to update the software on my TimeFactor about 7 years ago, but sadly, I was one of the "lucky" few that had a mysterious issue where my PC had trouble properly recognizing the TimeFactor.  Since then, each time I've bought a new PC or laptop, I have tried to do the update again, but have had the same exact issue.  I'm hoping that, after all this time, perhaps a fix has been discovered.  If anyone can help, I would be very grateful.

The issue:  My computers "see" the TimeFactor, but in the Device Manager, it always shows up with a yellow exclamation point and error code 10.  So, when I run the Eventide Software Updater, it thinks that there are no Eventide devices connected to the computer.  I have made sure that the midi clock is set to "off."  I have tried mutliple USB ports and mutliple USB cables.  There are no other USB devices connected to my current computer (except for mouse/keyboard).  I have  been through this, with the same exact results on approximately 5 different PCs/laptops over the years.  I have drawn the conclusion that there is a problem with my TimeFactor as it is the only device that has been in common with all the iterations I have tried.    

I just want to get the upgraded sounds and functionality for my TimeFactor.  I have lived with the original software for all these years, but it really bugs me that I can't get the upgrade.  Again, any help would be greatly appreciated.


nickrose's picture
Eventide Staff
Joined: Jan 17 2008
Posts: 4450
January 06, 2019 - 02:48 pm

Alas, it sounds as if it has some USB problem. Given that you have the same issue on multiple computers, it is probably not an installation issue.

The only thing I can suggest is that you send it for service. Probably the USB chip needs replacing.