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Update problem: only letters or numbers allowed?

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spira_mirabilis
Joined: Sep 27 2009
Posts: 4

Update problem: only letters or numbers allowed?

spira_mirabilis
December 02, 2010 - 06:29 pm

I am trying to update to the new firmware, but cannot login..

Receiving this error:

Cannot login. Can only use letters or numbers in user name or password.

But my username has a "_" in it??

I changed my password too just to be sure that wasn't the problem.

Anyone else have this problem?

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4661
nickrose
December 03, 2010 - 12:03 pm

Sorry - when it says "only letters or numbers" it is not kidding. This means no spaces, no underlines, in fact nothing that is not an, uh, letter or number.

We are at fault in that our Web Site currently allows you to enter these invalid characters  - this will be fixed. In the meantime, try and correct your user names or passwords - if you cannot, contact  support@eventide.com, giving your serial number, your old info, and your desired new info.

spira_mirabilis
Joined: Sep 27 2009
Posts: 4
spira_mirabilis
December 03, 2010 - 12:05 pm

I noticed that the release notes for the updater mention that you can only have letters/numbers in the username. Earlier updates did not have this limitation.

I emailed the eventide staff, and they removed the "_" from my username. I am going to retry the update now.

spira_mirabilis
Joined: Sep 27 2009
Posts: 4
spira_mirabilis
December 03, 2010 - 12:43 pm

OK that fixes the problem, update installed. Yes