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Update Utility does not find TimeFactor

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mfrank14
Joined: Mar 13 2008
Posts: 4

Update Utility does not find TimeFactor

mfrank14
March 13, 2008 - 02:12 pm

Hello,

I'm trying to run the update utility, but the device is not found when the updater searches for devices.
I've tried several things:

Putting the TF in update mode (it says "update" on the billboard).

Not putting the TF in update mode. 

Connecting the device to the USB before starting the updater.
Connecting the device to the USB after starting the updater.
Uninstalling the device from the windows device manager and re-installing.
Re-booting.

The update utility says "searching for MIDI devices."  Is that o.k.? should it be looking for USB devices?


How do I know what version of the firmware is currently running?

Thanks,

Mike
 

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 1020
DGillespie
March 13, 2008 - 07:42 pm

Hi Mike, does your device come up as a usb midi device in Windows device manager?

Dan 

mfrank14
Joined: Mar 13 2008
Posts: 4
mfrank14
March 13, 2008 - 08:23 pm

Hi Dan,

No,  all I saw in the device manager was "USB composite device."
 

Mike 

DGillespie's picture
Eventide Staff
DGillespie
Joined: Jan 29 2008
Posts: 1020
DGillespie
March 14, 2008 - 09:44 am

Hi Mike,

I believe you've been in touch with support so I will leave you in D's capable hands.

Thanks,
Dan

mfrank14
Joined: Mar 13 2008
Posts: 4
mfrank14
March 25, 2008 - 11:27 am

Just a note to let you know that this problem is solved.  

The bottom line is that it was the PC and not the TimeFactor.  I tried it on a PC at work and the update was successful.

Thanks,

Mike 

drooney
Joined: Jan 15 2008
Posts: 95
drooney
March 26, 2008 - 12:43 pm

Hi Mike,

Thank you for providing us with your successful update.

Enjoy!

mmiller
Joined: Mar 23 2008
Posts: 3
mmiller
March 27, 2008 - 02:36 pm

Ditto for me. My update problem was solved by using another computer.

Mike M