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Update utility fails PF

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hywelg
Joined: Oct 6 2009
Posts: 67

Update utility fails PF

hywelg
November 08, 2009 - 02:31 pm

I'm trying to install 2.3.... but it keeps failing with the attached error

achaput's picture
Eventide Staff
achaput
Joined: Jan 9 2008
Posts: 557
achaput
November 09, 2009 - 11:41 am

To further assist  you with problems updating, please email support@eventide.com with the following information:

-Serial Number

 

-Username

 

-runtime.log. This is found in:

 

XP: C:\Documents and Settings\[logged in user]\.eventideupdateutility\runtime.log

 

OS X: /Users/[logged in user]/.eventideupdateutility/runtime.log

 

-Steps to recreate

 

-Version of bam on device prior to update (reported by EUU)

 

-Version of software reported by the pedal via System Mode->Utility->SW VER

 

-Bam file(s) that were used during update

 

-Computer type

 

-Operating system (name and version)

 

-Type of microprocessor on the computer

 

-Mac: G3/4/5, or which type of Intel processor

 

-PC: processor type

hywelg
Joined: Oct 6 2009
Posts: 67
hywelg
November 09, 2009 - 03:28 pm

Its OK thanks it worked this time.