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Update Utility Login Problem!

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groove guru
Joined: Jan 17 2010
Posts: 23

Update Utility Login Problem!

groove guru
January 27, 2011 - 03:37 pm

I can log into the site just fine but I get an error message when I try to log into the update utility.

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4661
nickrose
January 27, 2011 - 03:45 pm

The error message is complaining about lack of a user name. Presumably it is unhappy with the one you are giving it, although you say you could log into the web site.

You should probably contact support@eventide.com, giving your unit serial number and user name.

groove guru
Joined: Jan 17 2010
Posts: 23
groove guru
January 27, 2011 - 03:55 pm

There is a space in my username which may be what's confusing the login.  

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4661
nickrose
January 27, 2011 - 04:23 pm

could be - doesn't like spaces or other non-alphanumeric characters. You'll have to contact support to get it changed.

grooveguru
Joined: Jan 27 2011
Posts: 3
grooveguru
January 27, 2011 - 05:01 pm

I changed my username to play nice with the update utility.  Not an easy task.

Now I'm updated :)