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update/login/password issue

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jeffinaustin
Joined: Mar 29 2008
Posts: 10

update/login/password issue

jeffinaustin
April 01, 2008 - 10:52 pm

For some reason I can't get the update utility to log in to the eventide site to download the TF update. I even reregistered with a different username and got the autogenerated password sent to me and it still didn't work. Plus the site won't let me just download the update directly because it insists I'm not logged in even though at the top of the screen it says "welcome Jeff". Help... :-)
drooney
Joined: Jan 15 2008
Posts: 95
drooney
April 02, 2008 - 10:42 am
Hi Jeff, I checked both of your user accounts and neither have an Eventide Stompbox registered to them. You should select one account and register your TimeFactor to it. Then proceed to the TimeFactor support page where you will then be able to download the Eventide Update Utility which will provide you the OS update. (Please note: In order to obtain access to any OS upgrade for any Eventide product, the corresponding product's serial number must be registered to your user account). Once the Eventide Update Utility or EUU has successfully downloaded to your computer you will then need to connect your TimeFactor to your computer via the USB port. Select EUU and it will begin to search for devices; once it recognizes your TF a window will appear that will allow you to select the current available OS for your TF. Upon selecting the OS it will prompt you with various questions that you must answer accordingly. While performing the update, it is suggested that all other applications and programs running on your computer be turned off. This should have you on your way Jeff. If you experience any further difficulties with the above process please contact us in Support - support@eventide.com Good Luck!