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why cant i update?

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znagle22
Joined: Dec 11 2010
Posts: 23

why cant i update?

znagle22
December 31, 2010 - 03:37 am

when i update, using the current version of update utility, my device is recognized but it says this.

"unable to download update information: host update.eventide.com not found"

What is happening and what should i do?

Schilling's picture
Schilling
Joined: Aug 16 2009
Posts: 9
Schilling
December 31, 2010 - 09:02 am

Same problem here.

nickrose's picture
Eventide Staff
nickrose
Joined: Jan 17 2008
Posts: 4702
nickrose
December 31, 2010 - 10:44 am

Sounds like a problem with our server - I'll contact our massive IT department and let them know. In the meantime, keep on trying, or contact support@eventide.com. You may not get much response until the NY.