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If you need technical assistance or product repair, please submit a ticket to our support department. We provide repair and support for products listed below:

Supported Products Type of Support Available
Model Repair Price Email Phone
H8000 Series $325
H9000/H9000R $375
Eclipse $250
H7600 $300
Reverb 2016 $250
Stompboxes (TimeFactor, ModFactor, PitchFactor, Space, H9) $100 NO
Plug-ins (Native and TDM) n/a NO
BD600 & BD600E Broadcast Delay $300
BD960 Broadcast Delay $250

To submit a support ticket

Email with the following information:

Hardware / Stompboxes: Product Name, Serial Number and Software Version

Plug-ins: Product Name, iLok Username

Please include a detailed report of your problem. Most inquiries are answered within 24-48 business hours. Note, we are closed on weekends.