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Support
If you need technical assistance or product repair, please submit a ticket to our support department. We provide repair and support for products listed below:
| Supported Products | Type of Support Available | ||
|---|---|---|---|
| Model | Repair Price | Phone | |
| H8000 Series | $325 | ✓ | ✓ |
| H9000/H9000R | $375 | ✓ | ✓ |
| Eclipse | $250 | ✓ | ✓ |
| H7600 | $300 | ✓ | ✓ |
| Reverb 2016 | $250 | ✓ | ✓ |
| Stompboxes (TimeFactor, ModFactor, PitchFactor, Space, H9) | $100 | ✓ | NO |
| Plug-ins (Native and TDM) | n/a | ✓ | NO |
| BD600 & BD600E Broadcast Delay | $300 | ✓ | ✓ |
| BD960 Broadcast Delay | $250 | ✓ | ✓ |
To submit a support ticket
Email support@eventide.com with the following information:
Hardware / Stompboxes: Product Name, Serial Number and Software Version
Plug-ins: Product Name, iLok Username
Please include a detailed report of your problem. Most inquiries are answered within 24-48 business hours. Note, we are closed on weekends.
