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Troubleshooting

Why is my USB audio muted?

It's likely there's a sample rate mismatch between your computer and the H9000. 

When switching to a new sample rate, you should first change the H9000’s sample rate, then change the computer’s sample rate. The audio will be muted if the sample rates don’t match.

If you switch the computer’s sample rate first (e.g. by loading a session with a different sample rate), you will have to change the H9000’s sample rate then change the computer’s sample rate again once the H9000’s clock is locked to the new rate.

How do I recover from a system error?

Here are some helpful key combinations that may be used at start-up:

  • Restarting the H9000 while pressing and holding the SESSION and FXCHAINS switches will clear the H9000’s current state. This will not affect your saved sessions or presets.
  • Restarting the H9000 while pressing and holding the SESSION, FXCHAINS and ALGORITHMS switches will reset the H9000 to its factory state. This will delete any sessions or presets you might have saved to the H9000.

Why isn’t Blackhole appearing as NKS-ready in Maschine and/or Komplete Kontrol?

You need to have Komplete Kontrol 2.0 or Maschine 2.7.4 and Blackhole 3.1.1 or greater in order for Blackhole to appear with all NKS assets.

Is there any way to return a single band back to zero without having to double click it and type in zero? On most plugins it's a simple CTRL/CMD click or ALT+click. Also, moving adjacent faders accidentally is just too easy.

In DRAW CURVE mode the emphasis is on drawing the curve, so key commands are off and it's easy to accidentally move adjacent bands. You can turn DRAW CURVE mode off for fine tuning, or you can always temporarily switch DRAW CURVE mode on or off with the shift key. So with DRAW CURVE on, shift drag will move just one band, shift-option-click will return to 0 dB, and shift-command-click will fine tune. (Same on Windows with different buttons.)

I’m using Match EQ between two tracks where one contains silence. However, EQuivocate is trying to match the silence and is doing weird things. What’s happening?

Generally, EQuivocate won’t try to match two tracks if they don’t both contain audio. However, some DAW’s or other plug-ins implement cross talk emulation or generate small amounts of noise which has been known to throw off this logic in EQuivocate’s Match EQ. Future versions of EQuivocate may try to mitigate this problem, but in the meantime you can still use Match EQ by only matching audio streams which are playing at the same time, then turning off Match EQ when you have a good match.

I’m using EQuivocate in Pro Tools and it’s not clear to me how to route the side chain. Any hints?

Pro Tools calls the side chain the key input, so in Pro Tools you must route the audio you want to sidechain to a bus. Then in the Pro Tools portion of the EQuivocate plug-in window, select the key input (It has a picture of a key on it) and set it to that bus.

I installed EQuivocate, but I can't find the plug-in in my D.A.W. Where is it?

If you are sorting your plug-ins by manufacturer it will show up under Newfangled Audio, if you're sorting them alphabetically it will be called "Newfangled EQuivocate", and if you're sorting by the plug-in folder, it will be in the "Eventide" folder.

What if the plug-in doesn't show up in my DAW?

If you have installed and authorized your plug-in and it still doesn't show up in your DAW, try the following:

Mac OS X: 

Simply go to your DAW’s preferences and rescan your plug-in.

Windows: 

It is possible that you need to add the following paths to your DAW’s list of VST folders. Open your DAW’s VST Preferences and add the applicable folder:

Windows 32-bit OS: 

32-bit DAW: C:\Program Files\Common Files\Steinberg\VST2\

Windows 64-bit OS: 

My Eventide plug-in loads and runs fine, but I can't find the presets. Any ideas on how to fix this?

Eventide has its own preset format using .tide preset files. By default the installer installs the .tide presets to your Documents/Eventide/Presets folder. It may be necessary to check that the installer has placed the presets in this location. You can load these presets using Eventide's Preset Bar which is part of the plug-in GUI itself. Some hosts have their own preset bars which are used by the host. Eventide's .tide presets will not show up in this preset bar.

I use Logic Audio and I'm getting authorization errors when I try to load your plug-in. Any ideas on how to fix this?

Logic Audio uses a tool called the Audio Units Manager to manage the Audio Unit plug-ins it tries to load. Sometimes the Audio Units Manager ends up with old information and it needs to rescan the plug-in. To do this, make sure the plug-in shows as properly authorized in the iLok License Manager and load Logic Audio. Then choose Logic Pro->Preferences->Audio Unit Manager... to load the Audio Unit Manager. Finally find the Eventide plug-in in the Audio Unit Manager, mark the check box, select it and hit rescan.