Having now tried multiple times with three different iPads and two different iPhones, I am a bit concerned that Eventide staff is seeking to find all sorts of reasons beyond own software/hardware. I have permanent prioblems connecting my H9 to an iPhone 5S and an iPhone 6S, but have so far not had any problems connectiong it to my iPad Pro, my iPad 2 Air, and my old iPad 2. As the H9 app is available for both iPhone and iPad, I would suggest that Eventide perhaps have a closer look to see if the problem might not be in their app and non in different power supplies and other reasons? The bluetooth preferences page shows that the H9 is connected but the app sends connectivity problems (see attached screenshots). I have so far never been able to reproduce any of these error messages on either of my iPads, but only twice been able to connect to either of my iPhiones, and only after a complete H9 factory reset (not ideals as I hope you acknowledge). My advice to others would be to avoid the H9 if you rely on an iPhone to interface with.
Do you know if there is a limit to the number of devices that the H9 can be registered to? I am finding it impossible to log onto your server using the iPhone.
There’s no limit to the number of devices that an H9 can be registered to. And I can’t think of any reason why you would be having more trouble using your H9 with your iPhone than with your other iOS devices. But since your other iOS device is sometimes losing its connection to your H9, I would guess it’s the same underlying problem, and for whatever reason your iPhone is just more affected by it.
It would be great if you could try a different transformer and see if that helps. If the H9 isn’t getting enough current, that problem could manifest itself in strange behavior. (Also, if you haven’t updated your H9 to the latest software from OSX to get the resonator algorithm yet, that would also be good to do.) If that doesn’t help though, please let us know at email@example.com; we’ll probably need to get your H9 in so we can take a look at it.
Thank you for being patient with this problem. It must have been a disappointment to have trouble using the Bluetooth functionality given that’s one of the defining characteristics of the H9, but we will get this sorted out. I’m glad to hear that you’re enjoying using the algorithms.