Ultra Essentials Support

A: Before You Begin

You will need to provide three peices of information as part of this process:

1. iLok.com User ID & License Manager If you don’t have an ilok.com account, you can create one for free by visiting iLok.com Download and install the free iLok License Manager to activate and manage your plug-in licenses.  2. Eventide Account If you don't have an Eventide account, Click here to Register. A confirmation email will be sent after completion. If you don't see it, check your spam folder. 3. Serial Number & License Key

The Serial Number will be two letters followed by 6 numbers (i.e SR-######). The License Key will be 3 sets of 4 characters, a letter or a number, each; like XXXX-XXXX-XXXX. 

Received a free plug-in? If you received a license for UltraChannel or EQuivocate through a giveaway, they cannot be registered to your Eventide account. Ownership (and upgrade eligibility) is verified via iLok. Installation files are available here.

Registering Your Plug-in with Eventide Register your plug-in using your Eventide account, iLok user ID, serial number and license key. Activating Your Plug-in Find your plug-in license in the iLok License Manager and activate it on your computer. Download the plug-in installer and run it on the same computer as your DAW and iLok License Manager. Launch your DAW. If you do not see the plug-in, you may need to rescan.

A:

Using iLok License Manger, you can activate the license in two separate locations, each of which can be either a computer, or an iLok license key. You can move these licenses at any time using PACE's iLok License Manager software.

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Windows: 32 and 64-bit compatible

Mac: 64-bit only

A:

We currently test our plug-ins with the following DAWs:

Ableton Live, Cubase, FL Studio, Logic, Pro Tools, and Studio One.

If you experience problems with other DAWs, please post in our Plug-in Forum and we will do our best to investigate.

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Windows: AAX, VST2, and VST3 both in 32 and 64-bit

Mac: AAX, VST2, VST3, and AU all in 64-bit only

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Eventide plug-ins do not require an iLok USB dongle, but to activate, you need an iLok user ID and the free software iLok License Manager. Visit iLok.com for more information.

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Hover your mouse over the Eventide logo to find out the version of UltraChannel you're using.

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In order to authorize your plug-in you need to install the iLok License Manager from www.ilok.com and activate the license to your computer or iLok license dongle. Even if you have a licensed iLok plugged in, the iLok License Manager must be installed.

Note for Mac users running 32-bit DAWs: Eventide no longer supports 32-bit installers, which could also cause this issue in your setup if you are running current plugins on an old platform.

A:

There are several reasons you may see this error, but a common one is a mismatch of the serial number format. All Eventide plug-ins have a serial number in the form of XX-###### where XX represents a two letter sequence defining the product type and ###### is a 6 digit number. All plugins also have a 16 digit license key in the format ****-****-****-**** where each * can be either a letter or number. The license key is entered on the second page of the registration process.

If you believe your serial number and license key are entered correctly, please contact our Support department and we will solve the problem as quickly as possible.

A:

Simply right-click the Eventide logo on your plugin and select "Copy Support Information to Clipboard". Send an email to support@eventide.com with a description of the problem and paste the copied information with your message. Please note that this function is not available on most older release versions of our plugins.

A: Eventide has its own preset format using .tide preset files. By default the installer installs the .tide presets to your Documents/Eventide/<Plug-In Name>/Presets folder on Windows, and Music/Eventide/<Plug-In Name>/Presets on Mac. It may be necessary to check that the installer has placed the presets in the proper location. You can load these presets using Eventide's Preset Bar which is part of the plug-in GUI itself. Some hosts have their own preset bars which are used by the host. Eventide's .tide presets will not show up in this preset bar. To load an Eventide Factory Preset you have to use the preset bar which is inside the actual plug-in GUI, usually below the hosts preset bar.

A: If you have installed and authorized your plug-in and it still doesn't show up in your DAW, try the following: Mac OS X:  Simply go to your DAW’s preferences and rescan your plug-in. Note that Eventide no longer supports 32-bit plugins. Windows:  It is possible that you need to add the following paths to your DAW’s list of VST folders. Open your DAW’s VST Preferences and add the applicable folder: Windows 32-bit OS:  32-bit DAW: C:\Program Files\Common Files\Steinberg\VST2\ Windows 64-bit OS:  32-bit DAW: C:\Program Files (x86)\Common Files\Steinberg\VST2\ 64-bit DAW: C:\Program Files\Common Files\Steinberg\VST2\   After doing this, perform a plug-in rescan in your DAW. Note that the following DAWs sometimes require additional steps: Studio One: In the VST preferences, and make sure "Scan at Startup" is checked. Also click "Reset Blacklist" in the VST preferences, and then restart Studio One. Cubase Go to Devices->Plug-in Manager and click Plug-in Manager->Rescan all. Occasionally Cubase needs to be forced to rescan the plug-in folder.