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H9 Support

Android

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To be able to find H9s in H9 Control on Android devices, the Location service needs to be turned on, and H9 Control’s location permission has to be set to “always allow the app to access the location”.

Audio I/O

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When in relay bypass, the input signal is hardwired to the output signal through relays so that the signal is unprocessed and does not go through the converters. There is an alternate setting for DSP bypass whereby the signal goes through the A/D and D/A.

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After extensive testing with an analog dry path vs. converting the signal and doing the wet/dry mix after the converter, we chose the latter due to the fact that it ultimately sounds better. By changing the wet/dry mix after the conversion we avoid comb filtering resulting from phase cancellation which occurs when mixing together a dry analog signal with a signal which has gone through A/D and D/A. This comb filtering effect can seriously degrade your tone depending on the frequency. We use very high quality A/D converters which are very transparent and do not affect your tone (we have been making effects processors used by guitar players for over 40 years and have a proven track record in this area). However, if you so desire, you can use a switcher or a analog pan pedal and run a completely dry analog signal path outside the Stompbox and run H9 at 100% wet. In fact, we have added a "Kill Dry" setting in the system menu if you are running your set up that way.

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When used with some low impedance tube amps it may sound like H9 is adding brightness when Active because it is acting as a buffer. This is really letting you hear the highs that were lost from your signal without a buffer. Many amps have buffered effects loops to address this issue. In this case we recommend that you connect our Stompboxes through the effects loop of these amps. If your amp does not have an effects loop, or if you prefer to run our Stompboxes in front of the amp (after the guitar before the amp’s input,) a solution would be to always have a buffer pedal in the signal chain before H9 (if using relay Bypass) or simply always use DSP Bypass mode.

Aux Switches

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Yes. By using a stereo 1/4 inch y-cable, you can connect one aux switch to two Eventide stompboxes.

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Yes. A single, mono aux switch will only work with the "T+R" (tip and ring) setting.

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We've successfully used the DigiTech FS300.

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You can connect up to three aux switches and use them to control things like preset loading, HotSwitch, and tap tempo.  To use an Aux switch you must select "switch" under the System Mode/Utilities/Exp Tip menu.

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You may have to go through the aux switch assignments and make sure the switch is not assigned to multiple things.

Bluetooth

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The H9 communicates using the 2.1 version of the Bluetooth protocol, and theoretically, any Bluetooth chip supporting Bluetooth 2.1 should work. In particular we have tested and had success using these two:

StarTech USBBT1EDR2 Mini USB Bluetooth 2.1 Adapter, which can be ordered off of Amazon here:

http://www.amazon.com/StarTech-USBBT1EDR2-Mini-Bluetooth-Adapter/dp/B007019TZY/ref=sr_1_11?ie=UTF8&qid=1417643533&sr=8-11&keywords=bluetooth%2B2.1%2Busb%2Bwindows

Kensington (K33956AM) which can be ordered off Amazon here:

http://www.amazon.com/Kensington-Bluetooth-Adapter-Laptops-K33956AM/dp/B00B2HVAT0

We have had mixed success with Bluetooth adapters using the Broadcom chipset, which is used in the BestBuy Bluetooth dongle products from Rocketfish and Insignia and the Inateck® USB Bluetooth 4.0 Low Energy Micro Adapter USB Wireless Bluetooth Dongle among other products. Some users have had trouble getting the Broadcom driver to install successfully. But other users have been able to install the drivers without problems, and those users that have been able to get their Windows computers to install the drivers have also been able to connect to the H9 using these Bluetooth dongles without any problems.

Buying Algorithms

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Yes. You can purchase algorithms from the Mac or Windows desktop version of H9 Control using PayPal.

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No. We are not currently offering algorithms at discounted prices to existing Factor stompbox owners.  

However, we are giving Factor stompbox owners two coupons that they can use for H9 algorithm purchases for each Factor pedal that they own.  To use these coupons the Factor pedal must be connected to H9 Control at the same time as your H9 when making an algorithm purchase.

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The price of algorithms varies, but most are $19.99.

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If you buy an algorithm for an H9 or use the coupon that comes with the H9 to buy an algorithm, it is unlocked on all the H9 stompboxes that are registered to your account. You can register at most five H9 stompboxes to your account.

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No. Algorithm purchases are tied to your user account and not to the stompbox, and purchases are not transferable. Algorithm purchases are made through Apple’s in-app purchasing service, and Apple does not allow in-app purchases or other digital purchases to be transferred.

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If you have not used the coupon that comes with the H9 to purchase an algorithm, the coupon will transfer to the new owner of the H9. If you have used the coupon to purchase an algorithm, that algorithm will remain tied to your user account.

Compatibility

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Yes. You can download the Android version of H9 Control here or by clicking the link below.

A: This is a hardware problem between the Bluetooth chip and Apple. We haven’t been able to reproduce it but we’ve heard from our users that there are 2 workarounds: • Trash the Bluetooth preferences and restart the Mac: Go to /Library/Preferences/ and delete ~/Library/Preferences/ByHost Upon restarting and opening the Bluetooth System Preferences, you will have to wait for the H9 to be recognized and then re-enter the PIN. • Hold down option-shift and click on the Bluetooth icon in the task bar. You'll now see a "Debug" sub menu. Click "Reset the Bluetooth Module" and then try connecting via the H9 control app. H9 Control doesn’t run on old Macs with MacOS 10.9- To support MacOS Catalina and meet notarization requirement, we have to support newer MacOS’ first. However, we have a special build that supports old Macs. This can be download from: https://share.eventide.com/wl/?id=Prjzls2j3xD6fGK0Vo9yCSwxQLLVyVTl (3.7.0)

Configuration

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Always read the manual first. It has troubleshooting steps to follow:https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf

Also make sure USB is not connected on your H9. If USB port is occupied, 5-pin MIDI or Bluetooth connection cannot work correctly.

 

Expression Pedal

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Absolutely. An expression pedal is a powerful creative controller when used with our stompbox effects. An expression pedal can be programmed to control any combination of the effect parameters. If you're playing live, it's like having 12 hands, 2 for the guitar and 10 for the stompbox's control knobs. To use an expression pedal you must select "EXP" under the System Mode/Utilities/Exp Tip Menu.

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You can try the Q-wah (for example, preset F6 in H9 Control) for a wah-wah effect, and PitchFlex algorithm for all sorts of whammy effects.

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Our stompboxes will work with any expression pedal that is a simple resistive load (potentiometer) with a max value of 25k Ohms. For the best performance we recommend the Ernie Ball VP Jr. 25k. Connect the output to the Eventide stompbox expression pedal input. We have also have heard from users who had success with the M-Audio MGear EX-P, Line-6 EX-1, Mission Engineering SP1-LF, Source Audio Reflex Universal Expression Controller, Roland EV-5, and Boss FV500L.

New for H9:

Mission Engineering has released an expression pedal specifically designed to work with the H9. The SP-H9 has a potentiometer wired as a rheostat and an integrated momentary switch connected to the ring. This allows the customer to connect the expression pedal to the H9 with a single TRS cable and get both expression pedal and switch functionality in the one unit. There is also a parallel switch input so customers can connect an external TS switch just using a regular 1/4” instrument cable. Learn more at: http://missionengineering.com/?product=sp-h9-eventide

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If your expression pedal has a trim pot control, try adjusting it to either end of its range. If your expression pedal causes parameter values to go from min to max and back down to min again as you move from toe to heel, try connecting it using a stereo phone cable rather than a mono cable. If the calibration seems wrong, try plugging the expression pedal in before powering up the stompbox.

Firmware

A: First, it’s worth trying to reset the pedal by powering up with HOTKNOB and right footswitch pressed and held. For item 3, it’s worth trying to power up the pedal with the HOTKNOB pressed and held to boot into UPDATE mode, and then power cycle the pedal again to reset the UPDATE state.   If these didn’t fix the issue, it can be likely fixed by reinstalling the latest firmware in Direct Updater or EDM on a PC/Mac via USB. H9 needs to be booted into UPDATE mode (power up with HOTKNOB pressed and held).  1. The Direct Updater is bundled with H9 Control. On Mac, you can open it by clicking "Window" -> "Open Eventide Direct Updater" in the menu bar. On PC, you can just search "Direct Updater" in the Start menu. 2. Power up your H9 while pressing and holding the HOTKNOB button to boot in update mode
3. Click "Search for device" in Direct Updater, select the latest software and update your H9
4. Wait patiently until it finishes and H9 will restart 5. If this still didn’t fix the problem, try factory reset by powering up H9 with big encoder and right footswitch pressed and held. (This will erase all presets and settings on your pedal)
A: First, it’s worth trying to reset the pedal by powering up with HOTKNOB and right footswitch pressed and held. For item 3, it’s worth trying to power up the pedal with the HOTKNOB pressed and held to boot into UPDATE mode, and then power cycle the pedal again to reset the UPDATE state.   If these didn’t fix the issue, it can be likely fixed by reinstalling the latest firmware in Direct Updater or EDM on a PC/Mac via USB. H9 needs to be booted into UPDATE mode (power up with HOTKNOB pressed and held).  1. The Direct Updater is bundled with H9 Control. On Mac, you can open it by clicking "Window" -> "Open Eventide Direct Updater" in the menu bar. On PC, you can just search "Direct Updater" in the Start menu. 2. Power up your H9 while pressing and holding the HOTKNOB button to boot in update mode
3. Click "Search for device" in Direct Updater, select the latest software and update your H9
4. Wait patiently until it finishes and H9 will restart 5. If this still didn’t fix the problem, try factory reset by powering up H9 with big encoder and right footswitch pressed and held. (This will erase all presets and settings on your pedal)
A: First, it’s worth trying to reset the pedal by powering up with HOTKNOB and right footswitch pressed and held. For item 3, it’s worth trying to power up the pedal with the HOTKNOB pressed and held to boot into UPDATE mode, and then power cycle the pedal again to reset the UPDATE state.   If these didn’t fix the issue, it can be likely fixed by reinstalling the latest firmware in Direct Updater or EDM on a PC/Mac via USB. H9 needs to be booted into UPDATE mode (power up with HOTKNOB pressed and held).  1. The Direct Updater is bundled with H9 Control. On Mac, you can open it by clicking "Window" -> "Open Eventide Direct Updater" in the menu bar. On PC, you can just search "Direct Updater" in the Start menu. 2. Power up your H9 while pressing and holding the HOTKNOB button to boot in update mode
3. Click "Search for device" in Direct Updater, select the latest software and update your H9
4. Wait patiently until it finishes and H9 will restart 5. If this still didn’t fix the problem, try factory reset by powering up H9 with big encoder and right footswitch pressed and held. (This will erase all presets and settings on your pedal)
A: First, it’s worth trying to reset the pedal by powering up with HOTKNOB and right footswitch pressed and held. For item 3, it’s worth trying to power up the pedal with the HOTKNOB pressed and held to boot into UPDATE mode, and then power cycle the pedal again to reset the UPDATE state.   If these didn’t fix the issue, it can be likely fixed by reinstalling the latest firmware in Direct Updater or EDM on a PC/Mac via USB. H9 needs to be booted into UPDATE mode (power up with HOTKNOB pressed and held).  1. The Direct Updater is bundled with H9 Control. On Mac, you can open it by clicking "Window" -> "Open Eventide Direct Updater" in the menu bar. On PC, you can just search "Direct Updater" in the Start menu. 2. Power up your H9 while pressing and holding the HOTKNOB button to boot in update mode
3. Click "Search for device" in Direct Updater, select the latest software and update your H9
4. Wait patiently until it finishes and H9 will restart 5. If this still didn’t fix the problem, try factory reset by powering up H9 with big encoder and right footswitch pressed and held. (This will erase all presets and settings on your pedal)

General

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No. All preset selection and editing, along with system mode changes, can be done from the H9 itself. The H9 companion app, H9 Control, works on Windows, Mac, and iOS devices and will connect either via USB or wirelessly via Bluetooth.

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The source instrument setting optimizes the pitch algorithms and adjusts the ranges of filter knobs to best complement the selected source instrument. We've written a tutorial to show you how to change this setting.

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Yes. If you're using H9 with a distortion pedal, we recommend that you connect it after the distortion pedal. In general, it's best to place delay effects after distortion effects. That writ, use whatever sequence works best for your sound.

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Yes. You can see them in the H9 Control app. From the H9 Itself, Press and hold the X, Y, or Z button. Then pressing the big knob will reveal the saved value of that parameter.

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Because there is no digital I/O the sample rate is optimized for maximum audio performance for each effect and is program dependent.

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The same as it is for our other products, one year parts and labor.

H9 Control App

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You cannot connect multiple iOS devices to a single H9 at the same time. Once an iOS device is paired with an H9, another iOS device will be unable to pair to the H9.

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One iOS device can connect to at most three H9's at a time. If you connect to a fourth device, your iOS device will drop the oldest connection so there are still only three connections. You cannot, however, connect to one H9 from multiple iOS devices at the same time. Once an iOS device is paired with an H9, another iOS device will be unable to pair to the H9.

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Here are a few of the iPad clips we have used at Eventide and had good experiences with:

Talent iClaw Mic or Music Stand Holder for Apple iPad IK Multimedia iKlip for iPad
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Sonic Clamp (for iPhone 4S)

Castiv's Guitar Sidekick

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Yes, the H9 Control app works with all our stompboxes via USB on a MAC or PC. To update TimeFactor, ModFactor, PitchFactor, or Space simply update to the latest software version.

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The 4 digit PIN for Bluetooth pairing is the same as the last 4 digits of your H9's serial number. There are several ways to find the serial number:

The serial number is printed on a sticker on the bottom of the H9. If you have registered your H9, the serial number will also appear on the My Products tab of your account page (login required). Find the serial number by using the H9's System Mode, as follows Power on the H9 Press and hold the HOTKNOB button and Right Footswitch simultaneously for a few seconds to enter System Mode (The Left and Right Footswitch LEDs will flash RED continuously to remind you that you’re in this special mode) Turn the HOTKNOB until you see UTILS Press the HOTKNOB Turn the HOTKNOB until you see SER# Press the HOTKNOB Your serial number will scroll by. It starts with "H9-" Your PIN is the last four digits Press and hold the HOTKNOB button and Right Footswitch simultaneously for a few seconds to exit System Mode.
A: H9 Control works on the following iOS devices that are capable of running iOS 6 or greater and support Bluetooth communication: iPhone 4 or higher and iPad 2 or higher.   H9 Control also works on Mac OS X 10.6 or greater or Windows XP or greater via USB or Bluetooth.
A: Reset H9 by powering up with HOTKNOB button and right footswitch pressed. Reset H9’s Bluetooth by simultaneously pressing X, Y and Z buttons twice. Reset iOS device's Bluetooth/Network Settings, and restarting the device.

H9 Max

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Absolutely and it's easy to do. Just purchase enough algorithms to your account to reach the Max Status, use the Restore Purchases feature of H9 Control and your unit will be converted into an H9 Max. From that moment on, it's no different from any other H9 Max. If you own an H9 Core, you will need to have purchased a total of 30 algorithms. For a standard H9, 20 algorithms. 

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It's easy to verify what version a particular H9 is by watching the LCD readout when the unit powers on. It will show one of three messages:

H9Max H9  H9Core

These version names cannot be set or changed except by Eventide. 

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Your H9 core will not become an H9 Max, however that's not really necessary since you can share the algorithms from your H9 Max with up to 4 other H9s (for a total of 5 devices). Keep in mind that if you sell the H9 it will return to the factory default and would then use the algorithms of its new owner. 

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Yes. The H9 Max status and algorithms are tied to the pedal, not to the account. When you sell an H9 Max, it will still be an H9 Max for the new owner.

MIDI

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Yes. Bypass via MIDI works through a MIDI continuous controller message (MIDI CC.) From the MIDI menu in system mode you can select RVC CTL and you will see a list of things that can be controlled by MIDI CC. The first item in the list is BYP, or bypass.

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Yes. If you connect the two or more Eventide stompboxes together via MIDI, you can use the footswitches from one pedal to change presets on the other, and you can use the knobs on one pedal to change values on the other.

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If you go to the Settings page, and click "Connect MIDI Device to Eventide Device". There you can select a MIDI device (like a third-party MIDI app), and then H9 Control can receive MIDI messages from this MIDI device (app) and forward those messages to a connected H9.

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The stompbox automatically detects whether a USB connector is attached. If one is, USB is selected for MIDI source and destination and any activity on the DIN connectors is ignored. If a USB cable is not attached, the DIN connectors are used to send and receive MIDI messages. So, if you want to send or receive MIDI using the DIN connectors, unplug the USB cable.

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Yes. MIDI Clock Receive and/or Transmit can be activated in the MIDI sub menu of system mode.

A: • Make sure the USB cable is not connected. The 5-pin MIDI connection will be ignored if the USB port is connected. • Check the MIDI channel, and PC and CC mappings • Make sure you’ve turned on MIDI PC or CC transmission
A: • Does your H9 still receive other MIDI messages like MIDI PC or CC? • Is MIDI Clock In turned on? • Also you need to turn on the Tempo mode of the currently loaded preset, otherwise it wouldn't respond to the MIDI clock. Some algorithms don't have Tempo Mode at all (For example, EQ and distortion algorithms)  
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You can program MIDI to load presets, change parameter values, set tempo, bypass and more. MIDI programming is done in system mode. The unit can transmit MIDI program change via the footswitches, and MIDI continuous controller via the ten knobs.

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If MIDI Clock in is enabled, it ignores tap tempo

Power Supply

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Eventide's own power supply provides the H9 with 9VDC, 500mA with the center pin positive.  

We cannot recommend or judge the adequacy of power supplies which we have not tested.  It is the responsibility of 3rd party manufacturers of power supplies to verify that their power supplies work with Eventide products if they wish to market them as doing so.

Users may try non-recommended third party power supplies at their own risk. Using a non-regulated power supply which allows the voltage to reach 15VDC or more can cause damage to an Eventide stompbox - such damage is not covered under warranty. 

The only power brick Eventide has tested and therefore can recommend is the PowerFactor 2, which can run up to four Eventide Stompboxes plus up to 4 9VDC/100mA pedals. The PowerFactor 2 carries a 5 year warranty and includes the cables required to power 4 Eventide stompboxes and the special mounting plate for PedalTrain pedalboards. 

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5.5/2.5mm, center positive, 9V/500mA or 12V/400mA

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9VDC, 500 mA, center pin (+)

Presets

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Yes. Presets can be stored to and retrieved via the H9 Control app.

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To restore factory presets and all system settings, power up while simultaneously pressing the HotKnob button and the Tap footswitch until [INITIALIZING] scrolls across the billboard display. CAUTION: This function will overwrite any presets that you've saved. If you want to be able to restore one or more of your presets you must first save them to a computer.

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On the pedal, each algorithm has one and the only one default preset. You can press the PRESETS button twice to see the algorithm list, and then turn the encoder to change algorithms. H9 only has a list of 99 presets. That's all presets in the pedal. You would need to use H9 Control to access all other 500+ presets, which are stored locally in H9 Control on your mobile or desktop device.

A: • In H9 Control, you can click your TimeFactor in the Preset Lists page, and then click "Save to PC" button at the top menu bar. • Now if you connect your H9 to H9 Control, go to that TF preset list and double click any preset, and then click the "Save" -> "Save to H9". • H9 Max has all TF's algorithms. If you don't have an H9 Max, then you won't be able to use those algorithms.
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Yes, but you can restore the factory presets at any time.

Registration

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To assist in the process of transferring a stompbox registration from the previous owner to you, we have created this set of instructions.

USB

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A few things. First, the USB interface is MIDI class compliant for use with your computer sequencer or DAW. The USB interface can also be used to dump your presets and load new presets. Finally, the USB interface is used to load software upgrades as they become available.