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H9 Support

Audio I/O

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When in relay bypass, the input signal is hardwired to the output signal through relays so that the signal is unprocessed and does not go through the converters. There is an alternate setting for DSP bypass whereby the signal goes through the A/D and D/A.

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After extensive testing with an analog dry path vs. converting the signal and doing the wet/dry mix after the converter, we chose the latter due to the fact that it ultimately sounds better. By changing the wet/dry mix after the conversion we avoid comb filtering resulting from phase cancellation which occurs when mixing together a dry analog signal with a signal which has gone through A/D and D/A. This comb filtering effect can seriously degrade your tone depending on the frequency. We use very high quality A/D converters which are very transparent and do not affect your tone (we have been making effects processors used by guitar players for over 40 years and have a proven track record in this area). However, if you so desire, you can use a switcher or a analog pan pedal and run a completely dry analog signal path outside the Stompbox and run H9 at 100% wet. In fact, we have added a "Kill Dry" setting in the system menu if you are running your set up that way.

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When used with some low impedance tube amps it may sound like H9 is adding brightness when Active because it is acting as a buffer. This is really letting you hear the highs that were lost from your signal without a buffer. Many amps have buffered effects loops to address this issue. In this case we recommend that you connect our Stompboxes through the effects loop of these amps. If your amp does not have an effects loop, or if you prefer to run our Stompboxes in front of the amp (after the guitar before the amp’s input,) a solution would be to always have a buffer pedal in the signal chain before H9 (if using relay Bypass) or simply always use DSP Bypass mode.

Aux Switches

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Yes. By using a stereo 1/4 inch y-cable, you can connect one aux switch to two Eventide stompboxes.

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Yes. A single, mono aux switch will only work with the "T+R" (tip and ring) setting.

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We've successfully used the DigiTech FS300.

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You can connect up to three aux switches and use them to control things like preset loading, HotSwitch, and tap tempo.  To use an Aux switch you must select "switch" under the System Mode/Utilities/Exp Tip menu.

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You may have to go through the aux switch assignments and make sure the switch is not assigned to multiple things.

Bluetooth

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The H9 communicates using the 2.1 version of the Bluetooth protocol, and theoretically, any Bluetooth chip supporting Bluetooth 2.1 should work. In particular we have tested and had success using these two:

StarTech USBBT1EDR2 Mini USB Bluetooth 2.1 Adapter, which can be ordered off of Amazon here:

http://www.amazon.com/StarTech-USBBT1EDR2-Mini-Bluetooth-Adapter/dp/B007019TZY/ref=sr_1_11?ie=UTF8&qid=1417643533&sr=8-11&keywords=bluetooth%2B2.1%2Busb%2Bwindows

Kensington (K33956AM) which can be ordered off Amazon here:

http://www.amazon.com/Kensington-Bluetooth-Adapter-Laptops-K33956AM/dp/B00B2HVAT0

We have had mixed success with Bluetooth adapters using the Broadcom chipset, which is used in the BestBuy Bluetooth dongle products from Rocketfish and Insignia and the Inateck® USB Bluetooth 4.0 Low Energy Micro Adapter USB Wireless Bluetooth Dongle among other products. Some users have had trouble getting the Broadcom driver to install successfully. But other users have been able to install the drivers without problems, and those users that have been able to get their Windows computers to install the drivers have also been able to connect to the H9 using these Bluetooth dongles without any problems.

Buying Algorithms

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Yes. You can purchase algorithms from the Mac or Windows desktop version of H9 Control using PayPal.

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No. We are not currently offering algorithms at discounted prices to existing Factor stompbox owners.  

However, we are giving Factor stompbox owners two coupons that they can use for H9 algorithm purchases for each Factor pedal that they own.  To use these coupons the Factor pedal must be connected to H9 Control at the same time as your H9 when making an algorithm purchase.

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The price of algorithms varies, but most are $19.99.

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If you buy an algorithm for an H9 or use the coupon that comes with the H9 to buy an algorithm, it is unlocked on all the H9 stompboxes that are registered to your account. You can register at most five H9 stompboxes to your account.

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No. Algorithm purchases are tied to your user account and not to the stompbox, and purchases are not transferable. Algorithm purchases are made through Apple’s in-app purchasing service, and Apple does not allow in-app purchases or other digital purchases to be transferred.

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If you have not used the coupon that comes with the H9 to purchase an algorithm, the coupon will transfer to the new owner of the H9. If you have used the coupon to purchase an algorithm, that algorithm will remain tied to your user account.

Compatibility

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H9 Control does not run on Android at this time. While we believe Android support is important, we are a small company with limited resources.

Qualified Android developers interested in helping in this effort are encouraged to contact us.

H9 Control is available for Windows, Mac, and iOS. 

With the exception of creating set lists and purchasing algorithms, everything you can do on the app can also be done via the front panel interface of the H9 pedal.

Also available is the OX9 Aux Switch, which allows you to control most H9 functions (e.g., active/bypass, preset change, tap tempo, tuner, performance switch, parameter adjustments, bank up and bank down).

Expression Pedal

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Absolutely. An expression pedal is a powerful creative controller when used with our stompbox effects. An expression pedal can be programmed to control any combination of the effect parameters. If you're playing live, it's like having 12 hands, 2 for the guitar and 10 for the stompbox's control knobs. To use an expression pedal you must select "EXP" under the System Mode/Utilities/Exp Tip Menu.

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Our stompboxes will work with any expression pedal that is a simple resistive load (potentiometer) with a max value of 25k Ohms. For the best performance we recommend the Ernie Ball VP Jr. 25k. Connect the output to the Eventide stompbox expression pedal input. We have also have heard from users who had success with the M-Audio MGear EX-P, Line-6 EX-1, Mission Engineering SP1-LF, Source Audio Reflex Universal Expression Controller, Roland EV-5, and Boss FV500L.

New for H9:

Mission Engineering has released an expression pedal specifically designed to work with the H9. The SP-H9 has a potentiometer wired as a rheostat and an integrated momentary switch connected to the ring. This allows the customer to connect the expression pedal to the H9 with a single TRS cable and get both expression pedal and switch functionality in the one unit. There is also a parallel switch input so customers can connect an external TS switch just using a regular 1/4” instrument cable. Learn more at: http://missionengineering.com/?product=sp-h9-eventide

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If your expression pedal has a trim pot control, try adjusting it to either end of its range. If your expression pedal causes parameter values to go from min to max and back down to min again as you move from toe to heel, try connecting it using a stereo phone cable rather than a mono cable. If the calibration seems wrong, try plugging the expression pedal in before powering up the stompbox.

General

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No. All preset selection and editing, along with system mode changes, can be done from the H9 itself. The H9 companion app, H9 Control, works on Windows, Mac, and iOS devices and will connect either via USB or wirelessly via Bluetooth.

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The source instrument setting optimizes the pitch algorithms and adjusts the ranges of filter knobs to best complement the selected source instrument. We've written a tutorial to show you how to change this setting.

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Yes. If you're using H9 with a distortion pedal, we recommend that you connect it after the distortion pedal. In general, it's best to place delay effects after distortion effects. That writ, use whatever sequence works best for your sound.

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Yes. You can see them in the H9 Control app. From the H9 Itself, Press and hold the X, Y, or Z button. Then pressing the big knob will reveal the saved value of that parameter.

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Because there is no digital I/O the sample rate is optimized for maximum audio performance for each effect and is program dependent.

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The same as it is for our other products, one year parts and labor.

H9 Control App

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You cannot connect multiple iOS devices to a single H9 at the same time. Once an iOS device is paired with an H9, another iOS device will be unable to pair to the H9.

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One iOS device can connect to at most three H9's at a time. If you connect to a fourth device, your iOS device will drop the oldest connection so there are still only three connections. You cannot, however, connect to one H9 from multiple iOS devices at the same time. Once an iOS device is paired with an H9, another iOS device will be unable to pair to the H9.

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Here are a few of the iPad clips we have used at Eventide and had good experiences with:

Talent iClaw Mic or Music Stand Holder for Apple iPad IK Multimedia iKlip for iPad
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Sonic Clamp (for iPhone 4S)

Castiv's Guitar Sidekick

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H9 Control is not currently available on Android. We have been looking into adding Android support but are not currently actively working on an Android port.

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Yes, the H9 Control app works with all our stompboxes via USB on a MAC or PC. To update TimeFactor, ModFactor, PitchFactor, or Space simply update to the latest software version.

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The 4 digit PIN for Bluetooth pairing is the same as the last 4 digits of your H9's serial number. There are several ways to find the serial number:

The serial number is printed on a sticker on the bottom of the H9. If you have registered your H9, the serial number will also appear on the My Products tab of your account page (login required). Find the serial number by using the H9's System Mode, as follows Power on the H9 Press and hold the HOTKNOB button and Right Footswitch simultaneously for a few seconds to enter System Mode (The Left and Right Footswitch LEDs will flash RED continuously to remind you that you’re in this special mode) Turn the HOTKNOB until you see UTILS Press the HOTKNOB Turn the HOTKNOB until you see SER# Press the HOTKNOB Your serial number will scroll by. It starts with "H9-" Your PIN is the last four digits Press and hold the HOTKNOB button and Right Footswitch simultaneously for a few seconds to exit System Mode.
A: H9 Control works on the following iOS devices that are capable of running iOS 6 or greater and support Bluetooth communication: iPhone 4 or higher and iPad 2 or higher.   H9 Control also works on Mac OS X 10.6 or greater or Windows XP or greater via USB or Bluetooth.

H9 Max

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Absolutely and it's easy to do. Just purchase enough algorithms to your account to reach the Max Status, use the Restore Purchases feature of H9 Control and your unit will be converted into an H9 Max. From that moment on, it's no different from any other H9 Max. If you own an H9 Core, you will need to have purchased a total of 30 algorithms. For a standard H9, 20 algorithms. 

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It's easy to verify what version a particular H9 is by watching the LCD readout when the unit powers on. It will show one of three messages:

H9Max H9  H9Core

These version names cannot be set or changed except by Eventide. 

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Your H9 core will not become an H9 Max, however that's not really necessary since you can share the algorithms from your H9 Max with up to 4 other H9s (for a total of 5 devices). Keep in mind that if you sell the H9 it will return to the factory default and would then use the algorithms of its new owner. 

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Yes. The H9 Max status and algorithms are tied to the pedal, not to the account. When you sell an H9 Max, it will still be an H9 Max for the new owner.

MIDI

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Yes. Bypass via MIDI works through a MIDI continuous controller message (MIDI CC.) From the MIDI menu in system mode you can select RVC CTL and you will see a list of things that can be controlled by MIDI CC. The first item in the list is BYP, or bypass.

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Yes. If you connect the two or more Eventide stompboxes together via MIDI, you can use the footswitches from one pedal to change presets on the other, and you can use the knobs on one pedal to change values on the other.

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The stompbox automatically detects whether a USB connector is attached. If one is, USB is selected for MIDI source and destination and any activity on the DIN connectors is ignored. If a USB cable is not attached, the DIN connectors are used to send and receive MIDI messages. So, if you want to send or receive MIDI using the DIN connectors, unplug the USB cable.

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Yes. MIDI Clock Receive and/or Transmit can be activated in the MIDI sub menu of system mode.

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You can program MIDI to load presets, change parameter values, set tempo, bypass and more. MIDI programming is done in system mode. The unit can transmit MIDI program change via the footswitches, and MIDI continuous controller via the ten knobs.

Power Supply

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Eventide's own power supply provides the H9 with 9VDC, 500mA with the center pin positive.  

We cannot recommend or judge the adequacy of power supplies which we have not tested.  It is the responsibility of 3rd party manufacturers of power supplies to verify that their power supplies work with Eventide products if they wish to market them as doing so.

Users may try non-recommended third party power supplies at their own risk. Using a non-regulated power supply which allows the voltage to reach 15VDC or more can cause damage to an Eventide stompbox - such damage is not covered under warranty. 

The only power brick Eventide has tested and therefore can recommend is the PowerFactor 2, which can run up to four Eventide Stompboxes plus up to 4 9VDC/100mA pedals. The PowerFactor 2 carries a 5 year warranty and includes the cables required to power 4 Eventide stompboxes and the special mounting plate for PedalTrain pedalboards. 

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9VDC, 500 mA, center pin (+)

Presets

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Yes. Presets can be stored to and retrieved via the H9 Control app.

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To restore factory presets and all system settings, power up while simultaneously pressing the HotKnob button and the Tap footswitch until [INITIALIZING] scrolls across the billboard display. CAUTION: This function will overwrite any presets that you've saved. If you want to be able to restore one or more of your presets you must first save them to a computer.

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Yes, but you can restore the factory presets at any time.

Registration

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To assist in the process of transferring a stompbox registration from the previous owner to you, we have created this set of instructions.

USB

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A few things. First, the USB interface is MIDI class compliant for use with your computer sequencer or DAW. The USB interface can also be used to dump your presets and load new presets. Finally, the USB interface is used to load software upgrades as they become available.