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Weak knobs

Eventide Space Wonky knob

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Hi everyone, I am a new member! I just bought an Eventide Space and after a few days I noticed that the Preset knob is a bit wonky.. Now, as you probably already know, that knob is a bit special because it's the only one who can be pressed to get access to other functions. Is that the reason why it feels weak compared to the others? Did you experience the same?

Thank you in advance for your answers.