H9 Control never remembers the name of my H9’s

Well, I suppose we might just have to change how this works.  We're setting the name on the Bluetooth chip itself and for whatever reason that doesn't seem to work reliably for some units.  Maybe, what we'll do instead is have H9 Control associate a name with a particular serial number so that H9 Control is remembering the name rather than trying to put the name in the Bluetooth chip.  

I am having the same problem. Both my H9’s have a custom bluetooth name set. The custom bluetooth name is there when going into system menu, windows 10 displays the custom name when connecting, only H9 control does not show the custom bluetooth names, both iOS and Windows version of H9 Control. So it looks like a H9 Control problem.

Renaming H9’s on BT doesn’t work for me now either. I forget when it stopped working, but I shuffled them around based on SN so they would be in order again in H9 Control anyway. Woud really like naming to work again.

Is the name the only thing that is not remembered ? For example, when you power it up, is it showing the same preset as when you powered down ?

I am having the same issue with both of my H9 units and H9 Control, PITA when trying to determine which unit im working on based on the serial number.  Everything else is remembered fine.  

More questions

Are you using the latest software ?

Do your names have any unusual characters ?

H9.1 is named H9-JOHN1

H9.2 is named H9-JOHN2

So no unusual characters here.

Both H9’s has H9_5.2.0[1] installed (latest version)

That would be yes to the latest software question, and no to the strange characters.  It litterally just reverts back to the H9-***** serial number name like the first time you plug an H9 into the computer.  If you change the name it will stay for that session in H9 Control, but if you quit and relaunch Control it goes back to serial numbers.  Im on a Mac if that makes any difference. 

Can you do me a favor and rename them to H91 and H92, and see if this makes a difference. We’re a little mystified otherwise.

Changed the names to H91 & H92. Both H9’s are remembering the custom name, iOS 9.2 sees the H9’s as H91 & H92, Windows 10 sees them as H91 & H92. Only H9 Control is displaying the original names for the H9’s (H9-SerialNumber) after a app restart as if the custom name does not exist. Is there a difference in the way iOS & Windows are reading bluetooth names and how H9 Control reads bluetooth names?

I’m running H9Control 2.5.1 on an iPad 1 and iPad 4, pedal names were set to: P1, P2, P3, P4, P5. Immediately after setting them, H9Control would show the new names, but after power cycling the boxes and/or the iPad iOS Bluetooth menu shows the correct names: P1, P2, P3, P4, P5, but H9Control reverts back to the H9-SerialNumber form. I used H9Control->Pedal->General Settings->Device Name to set the name.

I also tried two other forms H9-01, H901. Both failed.

I’ve also tried names likes H9P1 through H9P5 – so it’s not related to special characters. I’ve set the name both through H9Control and on the pedal itself – so it’s not just the app or the pedal. Both the pedal and the iPad Bluetooth discovery name retain the name change, H9Control app is the one that forgets the ANY name after either an H9 power cycle. H9Control app reverts to H9-SerialNumber format for each device name. It’s really annoying once you have 5 H9’s and two iPad’s to have to set it all up again.

I too have this problem.