Support

Forums

Get support and information from our techs and user community.

FAQs

Find answers to frequently asked questions about your product.

Contact Us

Open a support ticket to troubleshoot your product or initiate a repair.

Forums

Get support and information from our techs and user community.

FAQs

Find answers to frequently asked questions about your product.

Contact Us

Open a support ticket to troubleshoot your product or initiate a repair.

Downloads

Find downloads for your product.

Manuals

Find user manuals and other documents.

Account

Manage your account and register products.

Downloads

Find downloads for your product.

Manuals

Find user manuals and other documents.

Account

Manage your account and register products.

Product Repair

Click Here for Information on Discontinued Product Repair

If you need technical assistance or product repair, please submit a ticket to our support department. We provide repair and support for products listed below:

ModelRepair PriceEmailPhone
H8000 Series$325
H9000/H9000R$375
Eclipse$250
H7600$300
Reverb 2016$250
Effects Pedals$100×
Native Plug-ins n/a×
BD600 Series Broadcast Delays$300
BD960 Broadcast Delay$250

The flat rate prices are for “normal” failures and include parts, labor, and return ground US shipping. International shipments will incur additional charges. Units subject to unusual conditions (lightning, fire, mechanical damage) or requiring extensive repair (e.g., motherboard replacement) are not covered by the flat rate. A detailed quote will be provided prior to any repair.  Shipping to Eventide must be prepaid and every product must be accompanied by an RMA number. RMA numbers are valid for 30 days from the date of issue. To request an RMA number, email support.