Problem updating to new H9 software

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- July 21, 2017 at 5:18 pm #114275
  foxvernon
  Participant
  I’ve tried several times to update to 5.4.1[7], but keep getting the following messages (see attachment). Any ideas? (Did search here but didn’t find an answer.)
  
  Thanks!
  
  -Fox
- July 21, 2017 at 5:20 pm #146830
  gkellum
  Participant
  foxvernon wrote:
  
  I've tried several times to update to 5.4.1[7], but keep getting the following messages (see attachment). Any ideas? (Did search here but didn't find an answer.)
  
  Are you connecting to the H9 from an iOS device via Bluetooth? We've seen these errors come up sometimes when other users tried to update that way. If so, if you connect your H9 to a desktop computer using Bluetooth instead, you should be able to update that way.
  - July 21, 2017 at 8:18 pm #146833
    foxvernon
    Participant
    Using bluetooth from my MacBook Pro did the trick. Thanks!
- July 12, 2018 at 9:53 pm #149685
  cory508
  Hp not making any sound since i did the 5.4.1 update install. Help?
  - July 14, 2018 at 3:31 pm #149697
    bohan
    Moderator
    Eventide Staff
    cory508 wrote:
    
    Hp not making any sound since i did the 5.4.1 update install. Help?
    
    You may the restore factory settings, or install the update again. If it still doesn't work, please email support@eventide.com
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