Great thanks.  Our guy who handles those emails won't be in until the morning.  One thing that you could try now if you have a Mac or a PC would be installing H9 Control on your Mac or PC and trying to update your H9 via USB instead of via Bluetooth.  Another thing I should mention is that a fair number of updating problems are linked to the power supply.  Please make sure you are using the Eventide power supply while updating.