Hello,
Sorry for the issues you are having.
Can you please confirm that you are connecting H90 output 3 to the input of your insert device, and H90 input 3 to the output of your insert device?
As a simple test, please loading an “INIT Program” from the User 2 list. This will give you a blank slate, with no inserts. Once that is loaded, use the routing page to place your insert in the various places in the signal path. Are you still experiencing the same issue?