Where’s The Customer Service?

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    • #194300
      Musicman52
      Participant

        On January 1st I started an inquiry about my H-90. It seems there’s a hardware issue with it. I was messaging with Ryan S. I’ve been waiting for many days now for return authorization information from him. I’ve emailed quite a few times now without any response. This is very disappointing. Right now I’m sitting on a very expensive paperweight. I expected much better response time. Still waiting.

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      • #194315
        Musicman52
        Participant

          Well, I finally heard back from Ryan S. Not only would I have to pay to ship it back to Eventide the repair cost would be at least $100. If it’s the display, which it most certainly is, plus whatever else is wrong with it, then the cost will be much more. A little background: I have used this unit a total of about 6 times. It has never left my house. I have constantly kept its software up to date. To me, it’s reasonable to think that a piece of gear that costs $800+ wouldn’t be crapping out after 6 uses. It has been gently used. This should not be happening. I simply cannot afford to repair this. I am now the not proud owner of a very expensive paperweight. I’m very disappointed in Eventide as a company. I highly doubt I will ever purchase anything from Eventide again.

          I’m sorry I ever purchased this H-90 in the first place. I have learned my lesson – a very expensive lesson at that.

        • #194365
          Musicman52
          Participant

            Okay, just to clear things up: After serious consideration and more correspondence with Ryan I have decided to send my H-90 in for repair. Ryan was very understanding and responsive to my issue and my concerns. My faith has been restored in Eventide. A big thank you to Ryan for helping me out with this frustrating experience.

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