Are you running version 3 beta? That I have NOT been able to get to work, but the previous stable prod version works.
CTC, I drafted an email to get you started but was waiting on some information back from ET support. Shoot me an email when you have time and I'll login and check this out for you. ON a side note, once you plug up the factor pedal into USB, you shouldn't have to go to the pedal and dump, you should just open from MIDI. That has worked for me. Can you try that and let me know?