You must register your ModFactor (or any Eventide product) before updating. You can register products here:
http://eventide.com/User/RegisterProduct.aspx
Once you've registered it will show up in the "My Products" list here:
http://eventide.com/User/RegisteredProducts.aspx
If you still have login problems, please try to update at least three times and see if it works after a few tries. If you continue to have problems please let us know so we can investigate further.
Alan
