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i tried the directions in that email involving modifying the service, but still won't work.  I can't beleive I've blown this much time trying to get this thing to work.  Why can't it be as simple press a button and connect.  holy cow.  Do i need to try different dongle? different software than what came with the dongle?

Well, you sent an email to support@eventide.com right? I talked to a colleague about your problem yesterday, and the plan is to send you a special build that will hopefully help with your problem.

Sorry that you've been wasting a lot of time on this.