A little bit harsh but I don’t disagree with most of your opinion.
The way I see Eventide is final product > everything else > end user.
Compared to the rest of stompboxes/audio companies I’m familiar with, they do lack in terms of support and communication with their customers. I have seen really good support in some specific cases, but a lot of issues are still there, unsolved, and most of them unanswered.
I agree, we need more Alans out there making demos and showing how amazing their products are. This might result in a bigger user base discovering and reporting bugs to make their products better than they already are.
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But they probably just want to keep it low, we don’t know, and I think that’s the problem.