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August 25, 2016 at 3:56 pm #144193
yes, i DO know the incorrectly entered username and i supplied that info along with all the other pertinent info at the link you gave but i’m going on two days now with no response so i’d see if i could get a quick answer here.
Ok, I’m sorry to hear that you’ve been waiting so long. My colleague that normally does support is on vacation this week, and the rest of us obviously aren’t doing as good of a job as he normally does. I’ll see if I can’t find your email and take care of this for you.
thank you sir, most appreciated!