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stonebaker71 wrote:

I bought a second hand h9 and th user told me it is already maxed out.

Booting the unit it shows core not max.

The former user gave me his details and provided fully access to his account.

When using the control app (I-Phone 6S/Windows7) it still shows core and lots of algos are not installed.

Can aynoyone of the support staff please be so kind and check if my h9 is maxed or not and if so why the algos won't show off?

To whom ca I provide the s/n to?

For this kind of request it would be better to email support@eventide.com.  Let us know the serial number of the unit you purchased and the username of the previous owner if you know it.