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echicago wrote:
Hi, I’m having the same problem but on my iPhone, I’m getting a communication failure error & a time out (tried 5 x’s) the h9 just says erase, if I un plug the power & plug it back in the h9 resets. The connection is fine (Bluetooth) the app & h9 run without issue, but it will not update the software with the new algorithm. What should I try next, don’t really want to have to erase all my presets & start over. Thanks for any help

You should try updating via USB instead.  Please try using the desktop version of H9 Control on macOS or Windows to update your H9 instead.