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#151949
bohan
Moderator
Eventide Staff
    kelpbeds wrote:

    Bought a H9 Max second hand and the guy forgot to deregister it. So he has given me his account details to do this. However, when I sign in with H9 connected and click deregister I get an error message as below.

    communication error!

    An error occured while communicating with the H9 device H9-Helix.

    The stompbox is not responding. Error code

    messageconsants::sm_response_timeout.

    Tried deregstering via the app but when I click on deregister nothing happens?

    Help! Is there a problem with the H9 or is it something else?

    Please email support@eventide.com with your H9's serial number and the username currently registered with this H9.