Home › Forums › Products › Stompboxes › H9 EVENTIDE MAX – CRASH, FREEZE on particular sounds, unable to update › Reply To: H9 EVENTIDE MAX – CRASH, FREEZE on particular sounds, unable to update
Hi I saw the video you posted on Facebook group. UPDATE-ERASE-WRITE is part of the updating process. This problem happens when you unplug the power when the update is still going on. If the unit works fine before the update, your H9 is likely fine. Here is what you can try:
1. Use Direct Updater to update your H9 via USB. (Direct Updater comes with H9 Control, you can find it in the H9 Control folder or just suearch it in the Start menu)
2. Power up your H9 while pressing and holding the HOTKNOB button to boot in the update mode
3. Click "Search for device" in Direct Updater, select the latest sofware version and update your H9
4. Wait patiently until it finishes and H9 will restart
Let me know how it goes.