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November 1, 2020 at 1:06 pm #156199
My first guess would be that the knob fixing clamp is loose, so the knob spins freely and does nothing.
You could look at https://www.eventideaudio.com/community/forum/stompboxes/h9-encoder-knob-keeps-falling for instructions to reset the knob.
If this does not do it, email@example.com