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Eventide Staff

Hey, sorry to hear about the issue. Previously having trials shouldn't have an effect on the plugins showing up. Try the following steps:

  1. Confirm that you have the latest version of iLok License Manager installed (http://www.ilok.com).
  2. Make sure the plug-in licenses are activated to your machine or iLok dongle in the iLok License Manager.
  3. Close your DAW, and delete the following files for each plugin that is not appearing:
    1. AAX: Mac HD/Library/Application Support/Avid/Audio/Plug-ins/Eventide/<plugin name>.aaxplugin
    2. VST: Mac HD/Library/Audio/Plug-ins/VST/Eventide/<plugin name>.vst
    3. AU: Mac HD/Library/Audio/Plug-ins/Components/<plugin name>.component
    4. Presets and Docs: ~/Music/Eventide/<Plugin Name>/ (whole folder)

  4. Open your DAW and rescan your plug-ins, and then shut your DAW again.
  5. Deactivate and reactivate the plug-in licenses in iLok License Manager.
  6. Reinstall the plug-ins
  7. Reopen your DAW and rescan your plug-ins.
  8. AudioUnit only: If they still are not showing, some macOSes occasionally require a restart for Audio plugins to correctly scan.

Let me know if that does the trick.