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Eventide Staff
coolrai9 wrote:

Hello sir, yes i did use the updater and updated it to the current version.  After the update, i did system restore also.  When i defaulted back to play mode, their is no sound or effect even in active position.  i notice when i turned off the pedal, i can hear my dry signal guitar again but when i turn it on and in play mode, there is no sound coming from the H9 and amplifier.

It sounds like you should exchange or return this pedal. Since you just bought it, it's still under warrenty.