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Funny, but I haven’t found Eventide’s Tech Support or Customer Service to be anything but professional and helpful. I mean if you want to talk to someone named Bill who has a distinctly Hindi accent over the background noise of a call center, call Xfinity or VRBO sometime…personally I’ll take good old USA email support any day over that experience. Frankly I can’t even imagine the dialogue checklist trouble shooting an H9, much less explaining the issue.  Not to mention, as I see it,  get answers over a major US Holiday.