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#164674
tbskoglund
Moderator
Eventide Staff

Hello,

Please try uninstalling the plug-in and then running the installer again, making sure the “presets” box is checked.

Windows
Locate the uninstaller at: Start Menu->Control Panel->Programs and Features->Uninstall a Program

macOS:
Locate the uninstaller at: /Applications/Eventide/Uninstallers/

Let me know what happens.