I would recommend trying the update again with the Eventide Direct Updater on a computer via a USB connection. The application is available at the following links:
MacOS: https://www.eventideaudio.com/downloads?id=101109
Windows: https://www.eventideaudio.com/downloads?id=101088
Get the unit into Update Mode by powering it up while holding down the HotKnob button at the top left of the unit. If successful, you will see UPDATE on the display. If you can do that, then please try to update the software on the unit to see if it helps. Make sure you are using the Eventide power supply when attempting the update. Let me know what happens.
