Sorry, I’m not sure what the issue you are having is anymore.
I just looked up your Eventide account and I can see that you do indeed have a gmail account since that is what you used to create an Eventide account.
At this point, it will be best for you to email support@eventideaudio.com and our support team can help you further there. It is a very simple process, you just need to send emails. It is easier than posting on our forum and we can help you better there.
Please provide screenshots of the errors you are experiencing and as much details as you can about what steps you have tried and when the issue is happening.
